Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Bianco

Laidley,QLD

Summary

Dynamic customer service professional with extensive experience at Golden Harvest Bakery, excelling in complaint handling and customer satisfaction measurement. Proven ability to enhance operational efficiency and foster strong customer relationships. Expert in POS systems and adept at service upselling, consistently driving sales and ensuring a welcoming environment.

Overview

20
20
years of professional experience

Work History

Baking Assistant

Rosewood Bakery
Rosewood, QLD
07.2026 - Current
  • Assisted in daily production of baked goods, maintaining quality standards.
  • Maintained cleanliness and safety in work areas, complying with health regulations.
  • Trained new staff on baking techniques and operational best practices
  • Working in a team environment

Employee

IGA Supermarket
Hatton Vale, QLD
06.2026 - 07.2026
  • Stocking shelves / facing up
  • capping
  • Maintained a clean, organized, and visually appealing retail environment

Customer Service Representative

Golden Harvest Bakery
Laidley
01.2023 - 04.2026
  • Addressed customer complaints to improve service quality
  • Customer satisfaction
  • Assisted customers with produce orders and food item measurement handling.
  • Supported compliance initiatives for customer satisfaction.
  • Aided in staffing and cashier operations.
  • Collaborated with day part manager on various tasks.
  • Account updating
  • Service upselling

Customer Service Cashier

Caltex, ampol, Plainland
01.2019 - 01.2021
  • Sales closing
  • Oversaw inventory management and stock replenishment.
  • POS systems expert to optimize product availability.
  • Led cleaning initiatives to maintain a safe and welcoming environment for customers.
  • Collaborated with team members to enhance operational efficiency during peak hours.
  • Product knowledge

Service Department

Southside Toyota
Mount Gravatt
01.2007 - 01.2019
  • Achieved high customer satisfaction ratings by delivering expert pre-delivery servicing advice.
  • Enhanced service quality through proactive customer service.

Education

Year 12 -

09.2026

Skills

  • Complaint handling
  • Cashier operations
  • Staffing support
  • Customer satisfaction
  • Sales closing
  • Operational collaboration
  • Product knowledge
  • Service upselling

Timeline

Baking Assistant

Rosewood Bakery
07.2026 - Current

Employee

IGA Supermarket
06.2026 - 07.2026

Customer Service Representative

Golden Harvest Bakery
01.2023 - 04.2026

Customer Service Cashier

Caltex, ampol, Plainland
01.2019 - 01.2021

Service Department

Southside Toyota
01.2007 - 01.2019

Year 12 -

Cassie Bianco