Hannah Berryman
Sydney,NSW
Summary
I am a motivated and qualified individual with extensive experience including over thirteen years in customer service, event management and business development.
My previous role as a Business Development Manager has allowed me to combine my passion for executing engaging projects and events with the cultivation of personable relationships with clients and staff. I pride myself on having a friendly and responsive personality and am enthusiastic and hard working in every opportunity I am presented with.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Chambers Russell Lawyers
07.2022 - 03.2024
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Represented company at conferences and industry events.
- Conducted comprehensive market research, analysis of business needs and prepared three year marketing strategy and plan for action.
- Implemented systems and procedures to create efficiencies in business development team. This included research, developing business cases, pitching recommendations to Partners and managing initial implementation of systems into the business.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Managed accounts to retain existing relationships and grow share of business.
- Ownership of National Client Education Program; identifying, developing and implementing new training opportunities and programs.
- Delivered business development and marketing support to lawyers, acting as a trusted adviser and supported them in the delivery of their business plans and ensured firm delivered to a common customer relationship management approach.
- Managed delivery of communications activity (PR, sponsorship, events and internal communications).
- Managed Events Coordinator and taking on responsibility for successful running of Business Development function;
- Was involved in activity which promoted overall well-being and/or standing of the business; evaluated ethical codes to ensure marketing activities were compliant.
Event Manager
Chambers Russell Lawyers
07.2019 - 06.2022
- Lead planning, strategy and proposal process of events at the firm and managing financial preparation for approval by partners
- Effective liaison with vendors and stakeholders to skilfully plan and deliver events
- Assessed client needs and managing client relationships through meaningful interactions
- Effectively communicated opportunities for client engagement to senior staff and partners
- Managed creation and formatting of high quality external and internal communications
- Ensured client data base is updated on a daily basis via tracking movements of clients across the industry
- Efficient attendance to phone calls and emails from clients to ensure their requests are met
- Identified and mapped business strengths and customer needs.
Legal Assistant
Chambers Russell Lawyers
06.2018 - 06.2019
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Completed electronic and physical filings, initiated monthly billing statements and managed firm administrative matters.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting letters or completing legal briefs.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Managed internal and external events for firm
Deputy Front of House Manager
Contracted for Sydney Comedy Festival Comedy for Kids
05.2018 - 05.2018
- Managed audience and front of house logistics, pertaining to per-show and post show as well seating of ticketed patrons into the venue
- Managed a team of ushers including the head usher, who directly reported to me as the Deputy Front of House Manager
- Ensured my communication was clear, making myself readily available if needed and finding solutions as required
- Worked co-operatively with the Executive Producer, Crew and Town Hall venue staff at all times and efficiently completed tasks at their request
- Managed effective time management within the two day event schedule.
Senior Sales Assistant- Sunday Manager
Wanted Shoes
11.2015 - 06.2019
- Lead sale assistant team on a Sunday through delegation of tasks and assistance with issues to consistently achieve KPI's
- Providing exceptional customer service to ensure core company values are achieved as recognised through customer compliments.
Education
BACHELOR OF ENTERTAINMENT BUSINESS MANAGEMENT -
JMC ACADEMY
Sydney, NSW12.2017
HIGHER SCHOOL CERTIFICATE -
MACQUARIE ANGLICAN GRAMMAR SCHOOL
Dubbo, NSW11.2015
Skills
- Strong written and verbal communication skills
- Strategic planning
- Managing and developing client relationships through a personable approach
- Account management
- CRM management
- Microsoft Office suite
- Public speaking and presentation skills
- Organisation and time management
- Team leadership and collaboration
- Attention to detail
References
AVAILABLE UPON REQUEST
Timeline
Business Development Manager
Chambers Russell Lawyers
07.2022 - 03.2024
Event Manager
Chambers Russell Lawyers
07.2019 - 06.2022
Legal Assistant
Chambers Russell Lawyers
06.2018 - 06.2019
Deputy Front of House Manager
Contracted for Sydney Comedy Festival Comedy for Kids
05.2018 - 05.2018
Senior Sales Assistant- Sunday Manager
Wanted Shoes
11.2015 - 06.2019
BACHELOR OF ENTERTAINMENT BUSINESS MANAGEMENT -
JMC ACADEMY
HIGHER SCHOOL CERTIFICATE -
MACQUARIE ANGLICAN GRAMMAR SCHOOL
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