Hannah Bettridge
Taylors lakes,VIC
Summary
I am a highly organized professional with excellent communication skills seeking a new opportunity to thrive in and face new challenges
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Luxor
Sydenham, VIC
01.2015 - 11.2015
- Provide the perfect service experience for restaurant patrons
- Ensure the guest feels important and welcome in the restaurant
- Ensure hot food is hot and cold food is cold
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions, and make menu recommendations
- Serve customers in an accommodating manner
- Apply positive suggestive sales approach to guise guests
- Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
- Look for ways to avoid waste and limit costs
Beautician, Hairdresser & Salon Manager
Identite Hair
11.2015 - 08.2021
- Establishing relationships with clients
- Assisting in administration management
- Providing advice to all staff on the use of various techniques, styles, products and design and in-house style guides
- Basic correspondence as required
- Multitasking
- Shampooing, conditioning, and styling client’s hair
- Cutting trimming and shaping client’s hair based on client’s preferences and specific needs
- Using various hair styling tools an equipment including straighteners, hair curlers, rollers, hair dryers to style client’s hair accordingly
- Providing various hair colouring treatments after consulting and enquiring into possible hair dye sensitivities and allergies they may have
- Ordering Stock as required
- Stocktake on a weekly basis
- Liaising with clients on the phone
- Coordinating bookings and events for clients
- Acting as minute taker for various in-house meetings
- Preparing financial documentation as required for project personnel, including contracts for service, invoicing, and casual staff payments
- Answering telephone enquiries
- Photocopying and collating documents
- Liaising with internal and external clients on local and statewide business
- Booking in appointments for clients using different software programs
- Working with others in a very professional manner and environment
- Banking
- Liaising with suppliers
- Strong industry leadership
- Always Keeping the Salon and Work areas clean and safe
- Planning and accommodating for all seasons, promotions, and disruptions
- Supporting other team members
- Providing product-based information and pricing
- Identifying areas for improving processes and procedures
- Providing a high level administrative and sales support in a dynamic and diverse environment
- Undertake multiple functions and work effectively under pressure with minimal supervision in a busy environment
- Prioritise, identify critical issues, problem solve, take ownership of responsibilities, and use initiative
- Using Word, Excel, and Outlook daily
- Excellent Customer Service
- Working in a fantastic team
Warehousing Assistant
Tusk Recruitment Group
Melbourne, VIC
- Preparing and completing warehouse orders for pick up according to schedule
- Receiving and processing warehouse stock products
- Performing warehouse inventory controls and keeping quality standards high for audits
- Pick packing
- RF scanning
- Stacking pallets
- Keeping and clean and safe work environment
- Communicate and cooperate with supervisors and co workers
- Using a pallet jack when necessary
- Picking and packing product ready for shipment
- Following good manufacturing practices and required work safe practices
- Perform other duties as assigned
Customer Service & Check in Agent
Swissport
Melbourne Airport, VIC
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeting passengers on arrival at the airport
- Answering any queries passengers might have about their journey
- Checking bookings and issuing boarding passes
- Keeping passengers updated on any changes to flight information
- Directing passengers to the correct gate for their flight
- Weighing and checking in luggage
- Responding in a calm and professional manner to customer complaints
- General administration duties
- Make sure that late passengers get to their flights before the departure time or are booked on an alternative flight
- Following security procedures
- Checking boarding passes and passports at the boarding gate
Senior Hairdresser
Rumours Are True
Newport, VIC
07.2022 - Current
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Attending to the needs of all clients
- Consulting clients and advising them of home care needs
- Working well as a team
- Managing day-to-day column in an effective and efficient manner
- Attending formal in-house training sessions as required
- Learning and perfecting new techniques
- Managing various tasks at once
- Switching back and forth between tasks based on their importance and urgency
- Ensure clients with scheduled appointments receive service in a timely manner
Education
Cert III in Hairdressing Cert IV in Waxing and Beauty Victorian Certificate of Applied Learning -
Essendon Keilor College
7 to Year 11 - undefined
Skills
- Problem Solving Skills
- Critical Thinking
- Customer service
- Flexibility
- Communication Skills
- Teamwork
- Organization Skills
- Creativity
- Emotional Intelligence
- Attention to detail
- Responsibility
- Time Managment
Certification
- Cert III in Hairdressing
- Cert IV in Waxing and Beauty
- Victorian Certificate of Applied Learning
Group Fitness
- Enjoyable challenge
- Setting goals for myself
- Finding a balance in life
- Reduce stress
- Commitment
Timeline
Senior Hairdresser
Rumours Are True
07.2022 - Current
Beautician, Hairdresser & Salon Manager
Identite Hair
11.2015 - 08.2021
Waitress
Luxor
01.2015 - 11.2015
Warehousing Assistant
Tusk Recruitment Group
Customer Service & Check in Agent
Swissport
Cert III in Hairdressing Cert IV in Waxing and Beauty Victorian Certificate of Applied Learning -
Essendon Keilor College