Hannah Borman
Bondi,Australia
Summary
With a background in Psychology and Customer Service, I am a Compassionate person who actively listens and builds trust with clients and team members.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant and Stock Management Support
ConfidenceClub
North Bondi, Australia
07.2022 - Current
- Assist customers with inquiries, enhancing satisfaction through effective communication.
- Manage stock levels, ensuring timely replenishment and reducing stockouts.
- Collaborate with team to streamline processes, improving efficiency in service delivery.
- Resolve customer complaints swiftly, maintaining positive relationships and trust.
- Utilize inventory systems to track stock accurately, supporting operational goals.
- Eager to take on and learn new skills
Dog Walker
Freelancer + Contracted with Bondi behaviourist for a yea
01.2018 - 07.2022
- Created detailed behavior reports, supporting tailored training plans.
- Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.
- Encouraged positive reinforcement methods while working with animals.
- Attracted new clients through referrals and word-of-mouth marketing.
After School Care Assistant
Ascham
01.2017 - 01.2018
- Managed student care, ensuring program goals were met with measurable improvements.
- Facilitated educational activities, enhancing student learning experiences.
- Collaborated on creative projects, contributing to educational success.
- Supported program management, achieving significant advancements in student outcomes.
Education
BACHELOR OF PSYCHOLOGY -
Macquarie University
01.2021
CERTIFICATE IN EDUCATION SUPPORT IV -
TAFE NSW
Randwick01.2017
Skills
- Communication skills
- Active listening
- Scheduling
- Client relationship management
- Data analysis
- Collaboration
- Document preparation
- Time management
- Shopify proficiency
References
- Dave, ConfidenceClub, david@confidenceclub.com, 0404853843
- Ian Shivers, Bondi Behaviourist
- Belinda Bedingfeld, After School Care, 0408 273 366
Accomplishments
- Raising money for Cantoo through their swim program with the end goal of completing races. This is something which I aim to continue improving on and completing yearly.
Timeline
Customer Service Assistant and Stock Management Support
ConfidenceClub
07.2022 - Current
Dog Walker
Freelancer + Contracted with Bondi behaviourist for a yea
01.2018 - 07.2022
After School Care Assistant
Ascham
01.2017 - 01.2018
BACHELOR OF PSYCHOLOGY -
Macquarie University
CERTIFICATE IN EDUCATION SUPPORT IV -
TAFE NSW
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