Hannah Boswell
Career Break
Yarrabilba,QLD
1
Certification
12
years of professional experience
Motivated and reliable professional with over ten years of experience in customer service, retail, hospitality, and management. Proven leadership experience as a Restaurant General Manager, with strong skills in team leadership, customer service, rostering, training, and daily operations. Currently studying a Certificate III in Early Childhood Education and Care and looking to transition into the early childhood industry. Passionate about creating positive environments, building strong relationships, and supporting children’s learning and development.
Work History
Career Break
1 Year 2 Months- Currently on maternity leave while completing further education to transition into the early childhood sector.
Restaurant General Manager
3 Years 7 Months- Managed all day-to-day restaurant operations.
- Led, trained, and developed large teams.
- Managed staff rosters and labour costs.
- Conducted recruitment, onboarding, and performance management.
- Monitored and achieved key business KPIs.
- Delivered exceptional customer service and resolved customer concerns.
- Maintained food safety, workplace health and safety, and cleanliness standards.
- Managed stock control, ordering, and cash handling.
Customer Service / Café All-Rounder
2 Years 3 Months- Delivered friendly customer service.
- Prepared barista-made coffee and beverages.
- Assisted with food preparation and kitchen duties.
- Operated POS systems and handled cash transactions.
- Maintained cleanliness and food safety standards.
Supermarket Worker
4 Years 9 MonthsEducation
Certificate III - Early Childhood Education and Care
Currently Studying
Skills
Leadership and Team Management
Customer Service
Communication Skills
Staff Training and Development
Time Management
Rostering and Workforce Planning
Conflict Resolution
Cash Handling
Food Safety
Workplace Health & Safety
Organisation and Multitasking
Reliable and Adaptable
Certification
- Current First Aid Certificate
- Current CPR Certificate
- Working towards obtaining a Blue Card
Timeline
Career Break
Career Break
06.2025 - CurrentRead More
Restaurant General Manager
KFC
04.2022 - 11.2025Read More
Customer Service / Café All-Rounder
Rainbow Dairy & Café
11.2019 - 02.2022Read More
Supermarket Worker
New World Waimate
02.2015 - 11.2019Read More
CAECE
Certificate III from Early Childhood Education and Care
Read More