Hannah Buan
Castle Hill,NSW
Summary
An experienced and proactive young individual hoping to secure a position in a reputable organization to fully utilize my skills while making a significant contribution to the success of the establishment. Ambitious to delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. And importantly, to build a connection between People and Wildlife through the delivery of experiences, story-telling, and engagement.
Overview
8
8
years of professional experience
Work History
Fundraising Assistant
Taronga Conservation Society Australia
Mosman, NSW
04.2023 - Current
- Working across the Taronga Foundation including Major Gifts, Corporate Partnerships, Fundraising Events, Direct Marketing and Supporter Services to assist with the management of donor and partner relationships, such as making appointments and managing behind the scenes and other donor requests.
- Work with internal departments and the Major Gifts team to ensure that written proposals are of the highest quality and support with the development of tailored presentations specifically to meet donors’ or investors’ personal interests.
- Developing and maintaining excellent working relations with internal and external stakeholders to maximise income generating potential from the supporters.
- Maintain excellent up-to-date donor records and budgets in-line with Taronga financial policies and procedures.
- Perform administrative and research tasks that support the Fundraising team.
- Support with the development and implementation and delivery of major giving, corporate, direct marketing and fundraising events and ensure they are implemented in-line with Taronga policies and procedures.
- Assisted with donor research, identified potential new donors and tracked donor information.
- Maintained accurate records of donations received through various channels.
- Updated the database with contact details of potential donors, event attendees and sponsors.
- Assisted in creating budget plans for each fundraising activity based on projected expenses and revenue goals.
- Responded promptly to inquiries from existing or prospective donors regarding donation programs or activities.
- Participated in meetings with senior management team to discuss progress on fundraising initiatives.
- Prepared donation forms and acknowledgements letters for donors.
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
- Maintained accurate records of all purchases, invoices and payments.
Operations Coordinator
Roar and Snore - Taronga Conservation Society Australia
Mosman
05.2022 - 04.2023
- Assisted with budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Provided leadership, insight and mentoring to current and newly hired employees to supply knowledge of the overnight program and its expectations
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs
- Collaborated and engaged with key stakeholders to assess needs and to further build long lasting relationships
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
Front Desk Supervisor
Wildlife Retreat at Taronga - Taronga Conservation Society Australia
Mosman, NSW
10.2021 - 03.2023
- Completing all aspects of the retreat operations such as using various web-based systems and greeted and assisting guests by gathering information pertaining to reservations or requests.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Guest Experience Coordinator
Taronga Conservation Society Australia
Mosman, NSW
05.2021 - 03.2023
- Lead, mentor and coach a team of Guest Experience Officers and Volunteers, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
- Delivering exceptional and transformational guest experiences and world-class environmental education programs throughout the following divisions: Operations, Programs and The Wildlife Retreat.
- Ensuring the smooth experience of thousands of guests each day, all as a means of engaging them most effectively with in-grounds conservation messaging.
- Engaging with a diverse group of guests, sharing the stories of Taronga, and providing guided experiences that seek to build relationships with Wildlife and People.
- Building strong rapport with guests, adjusting communication and interpretation techniques to suit a range of different cultural backgrounds and ages.
- Arranged special accommodations for guests to enhance visitor experiences.
Pharmacy Assistant
Choice Pharmacy Colebee
05.2017 - 03.2021
- Assist pharmacist with drug preparation and stock inventory.
- Handled customer inquiries with competence and high knowledge of drugs and medicines.
- Compiled prescriptions, patient information and other important papers for the company.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Led a team of pharmacy assistants in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
EAPA Assessment Officer
NSW DPIE
Mosman, NSW
04.2020 - 08.2020
- Delivering high quality customer service and administration to assess customers for eligibility for EAPA vouchers.
- Working in a high volume, fast paced call centre environment working with energy retailers to assist customers through effective and timely communication, issuing of vouchers and reports.
- Dealing with a broad range of enquiries and managing expectations on application outcomes using various web-based systems.
- Maintaining a high level of professionalism and empathy when communicating with potentially highly stressed or emotional customers in a high volume transactional environment.
Retail Sales Assistant
Taronga Conservation Society Australia
Mosman, NSW
12.2018 - 03.2020
- Fulfilled all retail clerk duties in a high end and fast paced sales outlet.
- Maintained high level knowledge of products and animal encounters resulting in exceptional feedbacks from guests and employers.
- Offer ideas to supervisors and management for items that should be promoted and customer satisfaction improvements.
- Motivated team by promoting teamwork, positive behavior and encouraging optimism.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Actively upholds Taronga Zoo’s vision to guests.
Wait Staff / Team Member
Nunzio’s Italian Restaurant
12.2015 - 01.2017
- Ensured that the premises are safe for all employees and customers critically meeting the Food and WHS Act.
- Running Food and Beverage to customers and assisting with any requests.
- Cleaned the premises ensuring that customers receive a pleasant and hygienic dining experience.
- Assist in the training of new employees, ensuring attention to detail and comprehensive understanding of restaurant practices.
Education
Certificate II - Animal Studies
Taronga Training Institute
Mosman, NSW12.2020
Bachelor of Arts - Education (Primary)
Macquarie University
Macquarie 07-2019
Higher School -
St Andrews College
Sydney, NSW2017
Skills
- Guest Experience management
- Administrative Management
- Training and mentoring
- Financial Reporting
- Graphic Design
- Strategic Planning
- Donor research
- Program Development
- Fundraising Events
- Event Planning
- Information Management
- Verbal and Written Communication
- Time Management
- Proactive and Self-Motivated
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Team building and supervision
- Cost-Reduction Strategies
- Records Organization and Management
Timeline
Fundraising Assistant
Taronga Conservation Society Australia
04.2023 - Current
Operations Coordinator
Roar and Snore - Taronga Conservation Society Australia
05.2022 - 04.2023
Front Desk Supervisor
Wildlife Retreat at Taronga - Taronga Conservation Society Australia
10.2021 - 03.2023
Guest Experience Coordinator
Taronga Conservation Society Australia
05.2021 - 03.2023
EAPA Assessment Officer
NSW DPIE
04.2020 - 08.2020
Retail Sales Assistant
Taronga Conservation Society Australia
12.2018 - 03.2020
Pharmacy Assistant
Choice Pharmacy Colebee
05.2017 - 03.2021
Wait Staff / Team Member
Nunzio’s Italian Restaurant
12.2015 - 01.2017
Certificate II - Animal Studies
Taronga Training Institute
Bachelor of Arts - Education (Primary)
Macquarie University
Higher School -
St Andrews College
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