Hannah Burns
cleaner.
Melbourne,VIC
Summary
Dynamic Cleaning Supervisor at Launceston BIG4 Holiday Park, skilled in staff training and inventory management. Successfully implemented enhanced cleaning protocols, elevating guest satisfaction. Proven ability to lead teams and ensure quality assurance, fostering a collaborative environment while maintaining high standards of cleanliness across facilities.
Experienced Cleaning Supervisor with background in overseeing both commercial and residential cleaning operations. Possess strong leadership skills, ability to manage team members effectively, and commitment to maintaining high standards of cleanliness. Known for implementing efficient cleaning protocols, ensuring customer satisfaction, and improving overall operational productivity. Demonstrated success in fostering a positive work environment and coaching staff on best practices in cleaning procedures.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
Work History
Cleaning Supervisor
Launceston big4 holiday park
Launceston, Tas
10.2023 - Current
- Supervised daily cleaning operations at a popular holiday park.
- Trained staff on effective cleaning techniques and safety procedures.
- Managed inventory of cleaning supplies and equipment for optimal usage.
- Maintaining stock
- Cleaning of cabins
- Managing the cleanliness of cabins
- Managing the house keeping team
- Customer service
- Conducted regular inspections to ensure cleanliness and compliance standards.
- Coordinated schedules for cleaning staff to maintain efficient workflow.
- Resolved customer inquiries regarding cleanliness and service satisfaction.
- Implemented new cleaning protocols to enhance overall guest experience.
- Fostered teamwork among staff to promote a positive work environment.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Provided guidance and support to team members when needed or requested.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Maintained records of completed tasks including work orders and time sheets.
- Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
Residential Cleaner
Sole trader
Launceston , 7250
01.2023 - Current
- Cleaned residential properties using eco-friendly cleaning products and techniques.
- Organized cleaning schedules to ensure timely completion of tasks.
- Maintained inventory of cleaning supplies and equipment for efficiency.
- Communicated with clients to understand specific cleaning needs and preferences.
- Implemented safety procedures while handling cleaning chemicals and tools.
- Inspected completed work for quality assurance and client satisfaction.
- Adapted cleaning methods based on varying property sizes and layouts.
- Respected customer's privacy while performing duties in their homes.
- Provided excellent customer service at all times.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Used cleaning chemicals following proper guidelines.
Team Leader, Event Service
Event services Tasmania
Launceston, TAS
11.2020 - 12.2023
- Led event service team to ensure smooth operations during events.
- Coordinated logistics for multiple events, managing schedules and resources effectively.
- Trained new staff on event protocols and customer service standards.
- COVID cleaning/ maintaining infection
- Managed cleaning teams of 16 during 72 hour events.
- Cleaning of and during events/festivals
- Maintaining/ cleaning of portable toilets/ showers.
- Maintaining of rubbish during and after event/festivals.
- Oversaw setup and breakdown of event spaces for optimal guest experience.
Cleaner
OCD cleaning
Launceston, Tas
09.2020 - 12.2020
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning equipment and supplies to ensure thorough sanitation.
- Residential cleaning
- Bond cleaning
- Builder's cleaning
- Followed safety protocols while handling cleaning chemicals and tools.
Education
Covid Cleaning
09.2015 - 09.2015
Cert Two - Automotive
Spark And Spanners
09.2015 - 11.2015
Brooks High School
Launceston , TasSkills
- Staff training
- Inventory management
- Quality assurance
- Cleaning protocols
- Event coordination
- Customer relationship management
- Time management
- Problem solving
- Team building
- Attention to detail
- Staff motivation
- Housekeeping
- Cleaning techniques
Timeline
Cleaning Supervisor
Launceston big4 holiday park
10.2023 - Current
Residential Cleaner
Sole trader
01.2023 - Current
Team Leader, Event Service
Event services Tasmania
11.2020 - 12.2023
Cleaner
OCD cleaning
09.2020 - 12.2020
Covid Cleaning
09.2015 - 09.2015
Cert Two - Automotive
Spark And Spanners
09.2015 - 11.2015
Brooks High School