Kymm BATTLE
Broadwater
Summary
I am an organized, hardworking and a dependable person, successful at managing multiple priorities with a positive attitude. I am skilled in working under pressure and adapting to new situations and challenges. I have a willingness to take on added responsibilities to meet team goals and am proficient in using independent decision-making skills and sound judgment to positively impact the workplace. I have excellent customer service skills and am dedicated to enhancing a customers experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Down South Getaways & Property Management
04.2014 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Customer Service Officer
WA Police Service
01.2008 - 03.2013
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Contributed to policy recommendations informed by evidence-based analyses from conducted studies.
- Enhanced research quality by implementing rigorous data collection and analysis methodologies.
Police Officer
WA Police Service
09.2001 - 07.2007
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
Education
PROVIDE FIRST AID -
ST JOHN
Busselton, WA05.2024
DIPLOMA OF PUBLIC SAFETY -
WA POLICE ACADEMY
Joondalup10.2003
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Staff Management
- Staff hiring
- Business Administration
- Human Resource Management
- Customer Service
- Decision-Making
- Customer Service Management
- Effective leader
- Scheduling
Certification
NDIS Clearance - Cleared
Vaccinations - Current
WA National Police Clearance - Expiry 20/07/2027
WA Health Criminal Record Screen - Expiry 20/07/2024
WWCC - Expiry 02/09/2027
Annual Fit Test - Expiry 26/08/2025
Annual COVID 19 Donning & Doffing - Expiry 24/02/2025
Manual Handling Certification - Expiry 19/08/2025
Timeline
Owner
Down South Getaways & Property Management
04.2014 - 06.2024
Customer Service Officer
WA Police Service
01.2008 - 03.2013
Police Officer
WA Police Service
09.2001 - 07.2007
PROVIDE FIRST AID -
ST JOHN
DIPLOMA OF PUBLIC SAFETY -
WA POLICE ACADEMY
NDIS Clearance - Cleared
Vaccinations - Current
WA National Police Clearance - Expiry 20/07/2027
WA Health Criminal Record Screen - Expiry 20/07/2024
WWCC - Expiry 02/09/2027
Annual Fit Test - Expiry 26/08/2025
Annual COVID 19 Donning & Doffing - Expiry 24/02/2025
Manual Handling Certification - Expiry 19/08/2025
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