Hannah Carman
Dungog,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience across several industries. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Manager
The Trading Post
01.2023 - Current
- Fulfilled my obligation to work hospitality in a regional area of Australia in order to maintain my visa, therefore, providing me with an additional 18 months in the country.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned and executed promotions and special events in close collaboration with owner.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Sales and Production Manager
Heka Hoods
05.2021 - 01.2023
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Directed key personnel in correct production techniques to achieve required quality.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Studio Manager
F45 Training
07.2019 - 05.2021
- Created policies and procedures for company and delivered company-wide training to employees.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Used fitness expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Designed specific workout systems for individual clients based on performance ability.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Increased membership enrollment from 88 members to 231 using innovative sales and promotional techniques.
Clinical Nutritionist
Sharp Hospital
01.2017 - 06.2019
- Developed nutrition plans addressing individual patient conditions, including diabetes and food allergies
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements
- Coached individuals on methods for managing chronic diseases with effective dietary plans
- Assisted patients clients with mean plan development, addressing individualized dietary requirements
- Identified high-risk individuals when observing signs of Diabetes and obesity issues and referred to registered dietician
Occupational Therapy Assistant
San Diego State University Research
05.2015 - 06.2019
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Educated patients and families on conditions, treatments and home exercises.
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
- Helped improve fine motor, visual perception and sensory processing skills.
- Administered tests to assess nature of disabilities and limits of function and personal capacities.
- Provided support to help patients adjust to new physical or cognitive limitations.
Assistant Manager
Just Run
01.2016 - 12.2018
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored employee performance and developed improvement plans
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Education
Master of Science - Nutrition Sciences
San Diego State University
San Diego06.2019
Bachelor of Science - Kinesiology
San Diego State University
San Diego, CA06.2015
Skills
- Guest experiences
- Marketing
- Brand management
- Organization
- Time Management
- Supervision and training
- Schedule management
- Purchasing and planning
- Project Management
- Customer Account Management
- Calm and Professional Under Pressure
Timeline
Manager
The Trading Post
01.2023 - Current
Sales and Production Manager
Heka Hoods
05.2021 - 01.2023
Studio Manager
F45 Training
07.2019 - 05.2021
Clinical Nutritionist
Sharp Hospital
01.2017 - 06.2019
Assistant Manager
Just Run
01.2016 - 12.2018
Occupational Therapy Assistant
San Diego State University Research
05.2015 - 06.2019
Master of Science - Nutrition Sciences
San Diego State University
Bachelor of Science - Kinesiology
San Diego State University
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