Hannah Carter
Nerang,Australia
Summary
In 2021 I completed my Diploma of Beauty Therapy. Over the past few years I have become confident with all the latest beauty therapy techniques which included microdermabrasion, chemical peels, facials and a range of other skills. Although confident in these techniques I am keen to learn and improve on the skills I have already gained. I also got the opportunity to work for Laser Clinics Australia where I was able to add to my knowledge with laser hair removal and skin needling.
Over the past 10 years, I have previously been employed in the makeup and retail industry, where I built a strong client base. I provided product information, assisting and educating many repeat clients to enhance their beauty regimes on skin care, personal care and makeup with appropriate brands for their various skin types, this included selling products, planning and booking clients for up coming events.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Stellar virtual Consultant
07.2022 - Current
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organising the executive’s daily schedule and meetings, including booking meetings as required
- Preparing presentations and reports
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Delegating administrative tasks to other secretarial or admin staff
- Overseeing Online/ social media aspect of the business.
Beauty Therapist / Laser technician
Laser Clinics Australia
07.2021 - 07.2022
- Greeting clients, checking in clients for appointments and rebooking’s
- Client calls - answering enquires, bookings, pricing enquires, current promotions, client concerns and confirming client bookings
- Stock adjustments, replenishing stock when needed, front of house cleaning and dusting
- Enhanced client relationships through excellent customer service and effective communication skills.
- Taking clients for treatments, providing help with client forms and knowledge of each treatment being provided
- Treatments provided: Facials, Microdermabrasion, Chemical Peels, Aqua Facial, Skin Needling, Laser Hair Removal
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- End of day reporting, balancing tills and counting cash, end of day reports, refunds and efpos machines.
Retail sales assistant
Supercheap auto
07.2017 - 07.2021
- Greeting customers as they enter and leave the store
- POS registers, cash handling, providing a positive experience when finalising purchases
- Answering the phones with customer enquires and/or information
- Providing customer service to anyone who enters the store
- Stock adjustments, replenishing stock when needed, stocktakes
- Product knowledge and guidance on how to use products within the store
- Team training night and extra staff training to keep up to date on relevant information
- Budget, KPI’s, always reaching for store targets
- End of day reporting, balancing tills and counting end of day reports, refunds and efpos machines.
Makeup artist (christmas casual)
Sephora
10.2016 - 03.2017
- Greeting and welcoming customer, assisting with helping finding products
- POS and registers, cash handing and helping provide customer bookings, cancelations and customer calls for bookings
- Helping customer with product knowledge with different brands that best suit the client expectations
- Restocking shelves, replenishing stock when needed, stocktakes
- General housekeeping, cleaning of products and makeup stations
- Team training days and extra staff training to keep up to date on relevant information on new products and store updates
- Theme days and events, always dressed for theme days as required full glam, involved with sale day events
- Friday and Saturdays booked out with back-to-back makeup clients.
Retail sales Assistant
Michael Hill Burleigh
11.2017 - 10.2019
- Increased sales by providing exceptional customer service and product knowledge.
- General tasks include being on the selling floor with customers, answering calls, ordering custom jewellery pieces, sorting stock, organising repair work, stock transfers, POS register with MAX & Ramsey, tracking KPIs, Targets on a weekly basis.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Increased sales by providing exceptional customer service and product knowledge.
Retail Sales Assistant
David Jones – Napoleon perdis
01.2012 - 11.2017
- As a manager for 4 years my responsibilities have included, training new staff to company standards, preparing daily, weekly and monthly reporting, making sure myself and my team are reaching our KPI’s/budgets, keeping on top of seasonal budgets to ensure the counter is reaching its full potential
- Improved store appearance with effective merchandising and creative displays.
- Also as part of the counter I have also organised VIP and Events nights that have been very successful
- Every new staff member made to feel welcome with having an open and friendly environment
- Reporting to Area Managers weekly regarding reports, plans to achieve weekly budgets, daily tasks i.e
- Visual merchandise for new products launches etc
- Performing All Napoleon Perdis services to the best of my ability, creating a comfortable yet professional environment to gain customers trust, providing them with first class knowledge of all products and always providing a clean and sterilized working environment.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Receptionist Administrator
Craddock Murray Neumann Lawyers
01.2011 - 12.2011
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Education
Diploma of Beauty Therapy -
Tafe Queensland
01.2021
Certificate II Retail Make-up and Skin Care -
Australian Institute of Creative Design
01.2012
Skills
- Over 10 years of Customer Service
- Over 10 years’ retail experience
- Positive and friendly personality
- Warm and welcoming attitude, comfortable talking to new people
- Works well in a team environment
- Comfortable meeting KPIs and store targets
- Experienced in training new staff
- Fast learner
- Confident answering calls with enquires, store feedback
- General office duties
- Advanced computer skills
Personal Referees
Upon request
References
- Tafe Queensland Teachers, gabrielle.marotte@tafeqld.edu.au
- Tafe Queensland Teachers, maree.rissman@tafeqld.edu.au
- Tafe Queensland Teachers, tracy.fearn@tafeqld.edu.au
Timeline
Executive Assistant
Stellar virtual Consultant
07.2022 - Current
Beauty Therapist / Laser technician
Laser Clinics Australia
07.2021 - 07.2022
Retail sales Assistant
Michael Hill Burleigh
11.2017 - 10.2019
Retail sales assistant
Supercheap auto
07.2017 - 07.2021
Makeup artist (christmas casual)
Sephora
10.2016 - 03.2017
Retail Sales Assistant
David Jones – Napoleon perdis
01.2012 - 11.2017
Receptionist Administrator
Craddock Murray Neumann Lawyers
01.2011 - 12.2011
Diploma of Beauty Therapy -
Tafe Queensland
Certificate II Retail Make-up and Skin Care -
Australian Institute of Creative Design
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