- Interior Design
- Drawing and Painting
- I have a passion for photography
- Crafting and DIY Projects
- Rock Climbing
- Camping
- Golf
Hannah Casey
Brisbane
Summary
Dynamic Sales Support and Estimator at Zenith Interiors, skilled in cost estimation and project budgeting. Enhanced customer satisfaction through strong relationship-building and effective problem-solving. Reducing project expenses while collaborating with teams to ensure successful execution. Proven ability to analyse costs and make informed decisions under pressure through time management.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Sales Support and Estimator
Zenith Interiors
05.2023 - Current
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Analyzed project requirements to provide accurate cost estimates.
- Improved project bidding process by evaluating material and labor costs.
- Collaborated with project managers for successful project execution.
- Reduced project expenses with effective resource allocation and cost analysis.
- Developed estimation templates to streamline process and enhance consistency.
- Provided training to junior estimators to enhance team capabilities.
Cleaner and Reception Assistant
City Cave
11.2019 - 05.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Education
High School Diploma -
St Mary's College
Ipswich11-2022
Skills
- Cost estimation
- Project budgeting
- Cost analysis
- Time management
- Problem solving
- Team collaboration
- Decision making
- Industry standards
- Analytical thinking
- Site visits
- Industry networking
- Math
- Quantity take-offs
Interests
Timeline
Sales Support and Estimator
Zenith Interiors
05.2023 - Current
Cleaner and Reception Assistant
City Cave
11.2019 - 05.2023
High School Diploma -
St Mary's College
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