Years of professional experience
Hannah Chain
Toukley,NSW
Summary
I’m an extremely DRIVEN individual. I may only be 16, 17 in april, but I am incredibly efficient, thorough and knowledgeable in my field.
I have exceptional customer service skill, I am confident, I treat others kindly. I stay away from conflict, and I try to make everyone’s day better!!
I’ve had a few more jobs, mcdonalds in sydney and a cafe in lakehaven are also worth mentioning.
With my experience working over the years, I have created a strong drive for myself.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
Work History
Waitress, Barista
Dish Resturant Wallarah Bay
01.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Customer Service Officer
The Australian Reptile Park
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Educated all generations on life saving procedures and lots of informative content on a diverse range of animals.
Education
Certificate II - Animal Care
Tafe Digital
HomeSkills
- Order Accuracy
- Food spoilage prevention
- Safe Food Handling
- Menu Recommendations
- Customer Service
- Complaint resolution
- Guest Relations
- Cash Handling
- Quality Control
- Daily specials memorization
- Upselling
- Team Collaboration
- Supply Restocking
Timeline
Waitress, Barista
Dish Resturant Wallarah Bay
01.2024 - Current
Customer Service Officer
The Australian Reptile Park
09.2023 - Current
Certificate II - Animal Care
Tafe Digital
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