HANNAH CHARLES

Customer Service & Communication

Proven ability to deliver exceptional customer experiences across retail and office environments

Confident and empathetic communicator with strong telephone and in-person communication skills Skilled at understanding customer needs and providing tailored recommendations and solutions

Administration & Organisation

Experienced in managing diaries, scheduling appointments, and maintaining client databases

Proficient in document management, mail handling, and general office administration

Accustomed to multitasking and managing competing priorities efficiently

Leadership & Responsibility

Trusted as a keyholder and responsible for daily store closing, banking, and till reconciliation

Supported management in achieving store targets and operational goals

Trained in leading by example through reliability, professionalism, and initiative

Problem Solving & Adaptability

Adept at identifying and resolving customer and operational issues quickly and effectively

Thrives in fast-paced environments and adjusts seamlessly to new systems, teams, and industries

Experienced in data analysis, account reconciliation, and financial documentation

Financial Management:

• Accurately reconciled daily cash, till balances and bank deposits to ensure financial transparency and compliance
• Monitored and reported daily sales and expenditure figures to support management decision making
• Assisted with day-to-day reporting, budget tracking, and financial documentation
• Maintained accurate financial records, invoices, and transaction reports with strong attention to details
• Supported management in achieving financial targets through effective cost control and operational efficiency