Hannah Chia
Frankston
Summary
Experienced Retail worker offering strong customer service and critical thinking abilities, eager to learn and grow in a fast-paced and exciting environment. Currently studying Bachelor of Business and looking for an opportunity to expand knowledge and learn new skills.
Overview
2
2
years of professional experience
Work History
Host
MECCA Brands
10.2024 - Current
- Processed sales transactions and handled cash register with accuracy.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
GUEST SERVICE AGENT
ACCOR Hotels
09.2023 - 01.2024
- Processed payments and settled outstanding accounts and bills
- Coordinated bookings and meetings for guests, clients and hotel events
- Acted as a point of contact for guest complaints and enquiries
- Handled and responded to incoming emails, phone calls and correspondence
- Completed relevant data entry and other administrative tasks to maintain an organised and seamless workplace
- Fulfilled requests of guests to ensure highest level of customer satisfaction.
VISUAL MERCHANDISER
Glassons
01.2023 - 05.2023
- Worked with store managers to implement new displays, promotions and store layout changes
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Evaluated store performance and made recommendations for changes to optimize sales.
Education
Bachelor Of Business - Logistics And Supply Chain Management
Swinburne University
Melbourne, VIC10-2025
Skills
- Customer Service
- Microsoft Suite
- POS Systems
- RSA Certified
- Food Handling and Safety Certificate
- Verbal and written communication
Locations
Frankston South, Melbourne VIC 3199
Profile
Hannah Chia, Frankston, Australia, 0404, 493 884, hchia2003@gmail.com
Timeline
Host
MECCA Brands
10.2024 - Current
GUEST SERVICE AGENT
ACCOR Hotels
09.2023 - 01.2024
VISUAL MERCHANDISER
Glassons
01.2023 - 05.2023
Bachelor Of Business - Logistics And Supply Chain Management
Swinburne University
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