Hannah Coates
Collingwood,VIC
Summary
People-focused program and project manager with experience leading teams, coordinating complex initiatives, and supporting professional development in high-performance environments. Managed and coached a team of 11 analysts while delivering large-scale healthcare system implementations, with a focus on aligning individual growth, team capacity, and organizational priorities. Known for building strong cross-functional relationships, bringing structure to ambiguity, and creating environments where individuals can perform and grow. Particularly interested in roles at the intersection of people development, staffing strategy, and operational execution.
Overview
3
3
years of professional experience
Work History
Implementation Project Manager (IS)
Epic Systems Corporation
01.2025 - 12.2025
- Oversaw a team of 11 analysts in a complex system implementation, delivering continuous mentorship and coordinating workload to achieve project objectives.
- Aligned team capacity with project demands, ensuring effective staffing, prioritization, and delivery across competing needs
- Spearheaded executive-level workgroups comprising 30–50 stakeholders to drive cross-functional decision-making among clinical, operational, and technical teams.
- Evaluated existing workflows and team preparedness to pinpoint deficiencies, establishing frameworks to improve operational clarity and accountability.
- Supported end-to-end program delivery across build, testing, training, and go-live readiness for a 60+ specialty academic health system
- Delivered targeted coaching and structured training support to enable team independence in managing system operations after go-live.
Quality Manager (QM)
Epic Systems Corporation
08.2022 - 12.2024
- Served as a liaison between technical teams and end users, translating operational needs into actionable system improvements
- Developed quality assurance protocols to enhance product reliability and consistency.
- Acted as a subject matter expert in eligibility and enrollment systems, advising on workflow optimization and functionality enhancements
- Authored and refined documentation for system updates, promoting clarity and driving adoption across diverse stakeholder groups.
- Led R&D immersion program for 150+ staff, increasing participation from 35% to 100% through improved structure, communication, and engagement strategies
- Cultivated strategic partnerships with U.S. and international healthcare organizations to enhance user-centred development initiatives.
Education
Bachelor of Arts - Sociology & English
Wake Forest University
Winston Salem, North Carolina, USA05-2022
Skills
- Program & team leadership
- Professional development & training
- Stakeholder engagement & executive communication
- Organizational change & workforce readiness
- Project management
- Healthcare workflow analysis
- Written & visual communication
- Effective public speaking
- Issue resolution
- Project tracking
- Technical Tools: Epic EHR, Microsoft PowerPoint & Excel, Canva, Adobe Photoshop
Websites
Timeline
Implementation Project Manager (IS)
Epic Systems Corporation
01.2025 - 12.2025
Quality Manager (QM)
Epic Systems Corporation
08.2022 - 12.2024
Bachelor of Arts - Sociology & English
Wake Forest University
ADDITIONAL INFORMATION
- Experience working across clinical, operational, and technical stakeholders in complex healthcare environments
- Strong interest in people development, team effectiveness, and human-centred program design
Australian Work Visa
- Skills in Demand visa (subclass 482)
- December 2025 - December 2029