Summary
Overview
Work History
Education
Skills
Certification
Professional Photography
Timeline
Generic

Hannah Cole

Yass,N.S.W.

Summary

  • Experienced Waitress with over ten years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.


  • Acquired Informed decision making has enabled me to adapt across a multitude of venues, resulting in the positive and prompt accomplishment of goals.


  • Known for efficiency and excellent customer service and rapport with customers.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Waitress

Emily Lowe
10.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Retail Assistant

Brooke Sainsbury
03.2022 - Current
  • Balanced and organized cash register by handling cash and counting change.
  • Greeted customers, suggested suitable options with dietary preferences
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Made a variety of beverages in an efficient manner
  • Displayed great team work and boosted overall morale

Barista, Waitress, Bartender, Manager

Kate Hufton
02.2018 - 02.2022
  • Worked efficiently in high pressure environments.
  • Exercised great communication skills amongst the team.
  • Controlled line and crowd with quick, efficient service.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Consulted with managers to organize special events and promotions.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Learned all required tasks quickly to maximize performance.
  • Accepted money and processed customer payments with high accuracy and efficiency.
  • Trusted and consulted with more complicated, nuanced tasks


Barista, Waitress

Renata Ryan
01.2012 - 01.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Developed excellent customer service skills.
  • Learned to anticipate customer needs.
  • Displayed all great attributes of working well within a team environment.

Education

Bachelor of Nursing (RN) - Health

University of Canberra
Canberra, ACT

High School Certificate -

Yass High School,
Yass
11.2015

Skills

  • 10 Years experience in Customer Service
  • Works efficiently in busy situations
  • Excellent Communication skills
  • Experience working in a team environment
  • Driven to learn
  • Adaptable
  • Punctual
  • Table Setting Arrangements
  • Beverage Preparation
  • Stocking and Replenishing
  • High-Volume Dining
  • Dining Customer Service

Certification

  • Responsible Service of Alcohol (NSW)
  • Responsible Service of Gambling (NSW)
  • Working with Children Check (NSW)
  • Working with Vulnerable People (ACT)
  • First Aid Certificate
  • CPR Certificate


Professional Photography

In my down time I pursue freelance photography. I offer a variety of services including food/venue photography, portraiture and conceptual shoots.

Most notably, I did various shoots for The Sir George. I am currently working with Tyger Gallery in Yass, focussing on promotional and videography pieces. 

Timeline

Waitress

Emily Lowe
10.2022 - Current

Retail Assistant

Brooke Sainsbury
03.2022 - Current

Barista, Waitress, Bartender, Manager

Kate Hufton
02.2018 - 02.2022

Barista, Waitress

Renata Ryan
01.2012 - 01.2017

Bachelor of Nursing (RN) - Health

University of Canberra

High School Certificate -

Yass High School,

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Hannah Cole