Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Hannah Cole

5 Kavanagh St, Gregory Hills ,NSW

Summary

Dedicated Group Fitness Instructor eager to contribute value to a client-focused team. Motivated and proactive with demonstrated success in promoting client progress and accountability. Frequently commended to address individual client needs while maintaining a fast-paced and structured group instruction experience.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Qantas
10.2023 - Current
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrate high attention to detail, organization and management of multiple tasks simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Operated PA system to make announcements regarding flight activity.

Certified Group Fitness Instructor

FS8
02.2022 - 10.2023
  • Head Trainer
  • Administrative responsibilities
  • Technological Applications
  • Trained clients during strength training, cardio-vascular exercise and stretching.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Led group fitness classes as well as a well-known specialty fitness programs.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Maintained cleanliness of group fitness room, mirrors, floor and equipment.

Certified Fitness Instructor

Blue Fit
08.2019 - 06.2022
  • Created fitness programs tailored to needs and goals of each individual.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Led group fitness classes designed to improve cardiovascular health, strength and mobility.
  • Maintained cleanliness of the gym floor, mirrors, and equipment.

Education

Certificate III, IV And Master Trainer L1

Australian Institute of Fitness
Parramatta, NSW
06.2019

Completed Year 11

Chevalier College
Bowral, NSW
11.2018

Skills

  • First Aid Certified
  • Life-Long Learner
  • Punctual and Dependable
  • Customer Loyalty
  • Active Listening
  • Relationship and Community Building
  • Technology Skills
  • Problem Solving
  • Leadership Skills
  • Motivated
  • Team Player

Referees

Kate Makin: Previous Manager                                       Philip Hanratty: Business Owner/Mentor

0413845942                                                                      0424937437

kate.makin@hotmail.com                                                info@highlanderpersonaltraining.com

Timeline

Customer Service Agent

Qantas
10.2023 - Current

Certified Group Fitness Instructor

FS8
02.2022 - 10.2023

Certified Fitness Instructor

Blue Fit
08.2019 - 06.2022

Certificate III, IV And Master Trainer L1

Australian Institute of Fitness

Completed Year 11

Chevalier College

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Hannah Cole