Hannah Cooney
Kew East,VIC
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Engaging and motivated team member, experienced in hospitality with a passion for food and beverages.
Overview
8
8
years of professional experience
Work History
Assistant Manager / Senior Section Waiter
La Luna Bistro / Bouvier Bar
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed a large section, functions, and events.
- Responsible for opening and closing procedures in the venue.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Assistant Restaurant Manager
Grapevine Wine Shop And Restaurant
06.2020 - 08.2023
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Responsible for opening and closing procedures, including monitoring daily cash transactions, ensuring accuracy in all financial reporting processes, and all opening and closing protocols have been followed.
- Training new staff on customer service skills, food & beverage knowledge, sales, and health & safety standards
- Managed spirit inventory, bar preparation and trained in making cocktails
- Wine advisor in wine shop and restaurant
- Ensuring customer satisfaction, upselling wines, taking orders and payments, as well as other day-to-day responsibilities.
- Established rapport with guests through personalized interactions that led to repeat business.
- Participated in local community events representing the restaurant brand positively leading to increased visibility within the area.
Section Waiter
HER Bar
02.2022 - 07.2022
- Taking orders and payments, serving food and beverages
- Worked at events, functions and banquets
- Ensuring customer satisfaction, health and safety
- Engaged in weekly food, wine and spirit training, as well as visits to wineries and distilleries.
Section Waiter
Grapevine Wine Shop And Restaurant
06.2017 - 06.2019
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Demonstrated knowledge of wine pairings and beverage options to enhance guests'' dining experience.
- Full compliance with hygiene, health, and safety standards.
KITCHEN PORTER
Grapevine Wine Shop And Restaurant
05.2016 - 06.2017
- Washing dishes, polishing cutlery, ensuring hygiene standards.
Education
Bachelor of Arts - Business And Economics
Trinity College Dublin
Ireland11.2023
Business And Economics
University of Melbourne
Melbourne, VIC07.2022
High School Diploma -
St Joseph of Cluny Secondary School
Killiney, Dublin06.2019
Skills
- Accounting & Budgeting
- Proficient in Microsoft Word, PowerPoint, Excel
- Competent in using POS systems and reservation systems (Opentable, Resdiary and Seven Rooms)
- Wine knowledge and training course completed
- Trained barista
- Trained in cocktail making and knowledge of spirits
References
- Omar Bux, Restaurant Manager, Grapevine, +353877665072, sales@onthegrapevine.ie
- Cameron Fluit, Venue Manager, Her Bar, +61413977282, cam@her.melbourne
- Steff Cameron, Venue Manager, Bouvier Bar, +61450746272, steffileighcameron@gmail.com
Timeline
Assistant Manager / Senior Section Waiter
La Luna Bistro / Bouvier Bar
09.2023 - Current
Section Waiter
HER Bar
02.2022 - 07.2022
Assistant Restaurant Manager
Grapevine Wine Shop And Restaurant
06.2020 - 08.2023
Section Waiter
Grapevine Wine Shop And Restaurant
06.2017 - 06.2019
KITCHEN PORTER
Grapevine Wine Shop And Restaurant
05.2016 - 06.2017
Bachelor of Arts - Business And Economics
Trinity College Dublin
Business And Economics
University of Melbourne
High School Diploma -
St Joseph of Cluny Secondary School
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