Hannah Cosmo
Yelarbon,QLD
Summary
Dedicated and detail-oriented professional with a proven track record in administration, exceptional communication skills, and a strong ability to work autonomously. Skilled in delivering outstanding customer service through proactive problem-solving and a client-centric approach. Experienced in streamlining administrative processes to enhance efficiency and effectiveness whilst adhering to strict deadlines. Currently in the process of completing a Certificate IV in Accounting and Bookkeeping to further enhance professional development.
Overview
8
8
years of professional experience
Work History
Account Manager
Tribe Workforce Solutions
02.2021 - 12.2022
- Engaged in the full spectrum of responsibilities from onboarding through to professional performance, payroll administration, workplace health and safety, incident reporting, and disciplinary procedures.
- Enhanced client and candidate satisfaction through cultivating robust relationships and promptly addressing their needs.
- Achieved high client retention rates through the delivery of exceptional customer service and proactive anticipation of client requirements.
- Handled accounting, billing, and service delivery challenges to consistently bolster client satisfaction and operational effectiveness.
- Managed a diverse account portfolio, including interstate accounts, ensuring prompt communication and effective resolution of issues.
- Effectively mitigated escalated issues, safeguarding valuable client relationships and fostering positive outcomes for all stakeholders.
- Optimised HR processes to enhance efficiency and accuracy in managing employee records.
- Resolved conflicts among staff members and clients by attentively listening to concerns and facilitating mutually beneficial resolutions
Settlement Officer
Docsearch
01.2019 - 06.2021
- Collaborated closely with escrow agents and lenders to facilitate prompt fund disbursements, ensuring seamless closings.
- Cultivated enduring client relationships as a trusted Settlement Officer, emphasising reliability and credibility.
- Stayed abreast of industry regulations and updates to uphold consistent compliance throughout settlement operations.
- Effectively handled substantial caseloads, adeptly prioritising tasks to meet stringent timelines while maintaining meticulous attention to detail.
- Demonstrated strong time management skills to efficiently complete all assigned settlements within designated timelines.
Conveyancing Assistant / Conditions Specialist
Ladybird Conveyancing
03.2017 - 12.2018
- Supported senior conveyancers to manage caseloads, enhancing team productivity and ensuring timely transaction completion.
- Built robust relationships with local authority representatives and search providers, reducing turnaround times for critical information requests.
- Facilitated training for new staff on company policies and procedures, enabling rapid integration into team roles.
- Initiated client contact to establish positive relationships from the outset.
- Handled all incoming company calls, addressing inquiries directly or redirecting to the appropriate team member.
- Stayed updated on industry developments and legislative changes to ensure team compliance.
- Reviewed contracts to determine client obligations.
- Managed contract conditions for all received contracts, coordinating efficiently among involved parties and adhering to strict deadlines.
- Negotiated with opposing solicitors to fulfil client instructions according to contract conditions.
- Acted as conveyancer during staff absences, ensuring accurate drafting of legal documents, settlement figures, stamp duty provisions, and mortgage requirements to facilitate seamless closings
A03 Customer Service Consultant
TAFE Queensland
12.2014 - 03.2017
- Acquired comprehensive knowledge of company products, systems, and policies to deliver expert support to customers.
- Managed customer escalations by promptly involving senior staff or management as needed, ensuring issues received appropriate attention for resolution.
- Handled a high volume of candidates as the primary contact for the largest state campus, maintaining a professional and courteous manner throughout interactions.
- Engaged customers in meaningful conversations to identify their needs through strategic questioning and effectively addressed objections using persuasive techniques.
- Processed enrolments, withdrawals, course inquiries, payments, and payment plans for domestic, international, refugee, and migrant students.
- Performed accurate data entry and meticulously recorded all interactions in computerized systems.
- Trained, supervised, and managed new staff members to ensure efficient operations and adherence to company standards.
Education
Certificate IV - Accounting And Bookkeeping
Central Queensland University
Mackay, QLD11.2024
Diploma - Criminology And Criminal Justice
Griffith University
Brisbane, QLD12.2020
Skills
- Administration all-rounder
- Excellent communication skills
- Problem solving
- Time Management
- Technical Proficiency
- Adaptability
- Reliability
- Customer Service
Timeline
Account Manager
Tribe Workforce Solutions
02.2021 - 12.2022
Settlement Officer
Docsearch
01.2019 - 06.2021
Conveyancing Assistant / Conditions Specialist
Ladybird Conveyancing
03.2017 - 12.2018
A03 Customer Service Consultant
TAFE Queensland
12.2014 - 03.2017
Certificate IV - Accounting And Bookkeeping
Central Queensland University
Diploma - Criminology And Criminal Justice
Griffith University
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