Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Cruse

Brisbane

Summary


Diligent host with solid background in managing front desk and cafe operations, ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Party Team Leader

Bounce Inc
03.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
  • Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.

Host

Bounce Inc
03.2021 - Current
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in training new hosts, sharing best practices and helping them develop strong hosting skills.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.

Casual Market Assistant

Peter Hackworth Group
06.2016 - 12.2016
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Enhanced brand visibility through distributing flyers to key locations in targeted areas.

Education

High School Diploma -

Mt St Michael's College
Brisbane, QLD
11-2020

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Customer service
  • Time management
  • Cash handling

Certification

  • HLTAID011 Provide First Aid, Fluid First Aid - June 2023-June 2026
  • HLTAID009 Provide Cardiopulmonary Resuscitation, Fluid First Aid - June 2024-June 2025
  • Qld Responsible Service of Alcohol Certificate, Galaxy Training Australia

Timeline

Party Team Leader

Bounce Inc
03.2024 - Current

Host

Bounce Inc
03.2021 - Current

Casual Market Assistant

Peter Hackworth Group
06.2016 - 12.2016

High School Diploma -

Mt St Michael's College

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Hannah Cruse