Hannah Curtis
Parramatta,NSW
Summary
Motivated service worker with exceptional social skills, clear communication abilities and a customer service background. Pursues every opportunity to support team members and proactively address issues.
Reliable individual proudly offering experience fostering repeat customers through consistent, professional service. Dedicated to creating an inviting environment for both guests and staff.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bar Manager
Heritage Lounge
05.2022 - Current
- Maintained high standards of customer service; greeted, entertained, satisfaction in recommendations
- Upsold to higher valued alcohol, increasing sales
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Maximized customer service by training staff, overseeing operations and resolving issues
- Handled cash on a daily basis, which built foundations of trust and loyalty with owners
- Batched pre-batches of cocktails weekly to ensure enough stock for rush time periods
- Oversaw and ensured bar staff were focused on their tasks
Education
Bachelor of Film - Post Production
SAE Institute Sydney
Chippendale, NSW07.2022
High School Diploma -
Greystanes High School
Greystanes, NSW12.2021
Skills
- Positive attitude
- Energetic
- Excellent communication skills
- Issue resolution
- Money handling
- Approachable
- Professionalism
- Great work ethic
- Team player
- Guest Satisfaction
- Staff Training
- Sales
Volunteering
FCF Life Centre - Grocery Packer/Distributer/Host
Foursquare Gospel Minchinbury NSW
- Packed grocery care packages
- Loaded and unloaded care packages
- Gave packages out to people in need
- Made people feel welcome and comfortable
Certification
- RSA Certificate
Timeline
Bar Manager
Heritage Lounge
05.2022 - Current
Bachelor of Film - Post Production
SAE Institute Sydney
High School Diploma -
Greystanes High School