Hannah Davie
Freshwater,Australia
Summary
Leads from the front and inspires my team. Organised, professional and driven to be my very best everyday. Loyal to my employer and constantly looking to develop and grow my skillset.
Overview
15
15
years of professional experience
Work History
Bakery Manager
Woolworths Group
07.2023 - Current
- Led my team to the top for Hot Cross Bun sales 2024 in Woolworths Group 501
- Building Weekly rosters to align with business sales forecast
- Increasing sales whilst decreasing waste by reviewing daily production against sales data
- Complying with and delivering high standards on food safety and safety compliance
Customer Service Manager
Woolworths Group
11.2022 - 07.2023
- $1.3 Million store Top 3 of stores in North QLD
- Moved from ASM role back to CSM – assisting in raising customer service levels within the business
- Became most experienced CSM in Woolworths Group 501
- Train on boarding and current team members in service operations
- Ensure all policies are being followed and adhered to on daily basis
- Diarise and report any issues that I couldn't resolve to the Store Manager
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Store Manager on areas of opportunity with team and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
- Building rosters in line with sales forecast
- Daily reviewing of sales data
Assistant Store Manager
Woolworths Group
05.2022 - 11.2022
- Sales forecasting
- daily planning meetings with Department Managers
- liaise with group manager on store operations, oversee all wage spend & management
- Assist in daily operations of the store
- Direct report for Grocery Manager and Online Manager
Customer Service Manager
Woolworths Group
01.2021 - 05.2022
- New Store opening with 80% new team.
- Train on boarding and current team members in service operations
- Ensure all policies are being followed and adhered to on daily basis
- Building rosters in line with sales forecast in Kronos
- Diarise and report any issues to Store Manager
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Store Manager on areas of opportunity with team and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
Customer Service Manager
Woolworths Group
01.2020 - 05.2020
- Train on boarding and current team members in service operations
- Ensure all policies are being followed and adhered to on daily basis
- Compile and manage rosters as changes arise using People Planner software.
- Diarise and report any issues that I couldn't resolve to the Store Manager
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Store Manager on areas of opportunity with team and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
Customer Service 2IC
Woolworths Group
02.2019 - 01.2020
- Train on boarding and current team members in service operations
- Ensure all policies are being followed and adhered to on daily basis
- Building rosters in line with sales forecast
- Diarise and report any issues to Customer Service Manager
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Customer Service Manager on areas of opportunity with team and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
Customer Service 2IC
Woolworths Group
04.2016 - 02.2019
- Train on boarding and current team members in service operations
- Ensure all policies are being followed and adhered to on daily basis
- Building rosters in line with sales forecast
- Diarise and report any issues to Customer Service Manager
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Customer Service Manager on areas of opportunity with team and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
Full Production Bakery 2IC
Woolworths Group
09.2015 - 04.2016
- Maintained highest standards of cleanliness in line with company food health policies
- Work in a safe manner with regard to manual handling (heavy bags of flour etc)
- Lead, coach and support Bakery team in full production bakery
- Minimising waste whilst maximising sales, achieved by analysing sales data to ensure correct volume of products are being ordered
- Ensure workplace meets and EXCEEDS all food safety & WHS requirements on daily basis
Manager
Maxi Bakery
07.2015 - 08.2015
- Lead, coach and support Bakery team in Maxi Bakery
- Minimising waste whilst maximising sales, achieved by analysing sales data to ensure correct volume of products are being ordered
- Ensure workplace meets and EXCEEDS all food health safety requirements on daily basis
Customer Service 2IC
Woolworths Group
08.2013 - 06.2015
- Train on boarding and current team members in service operations
- Ensure all policies are being followed and adhered to on daily basis
- Building rosters in line with sales forecast
- Diarise and report any issues to Cuatomer Service Manager
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Customer Service Manager on areas of opportunity with team and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
Customer Service 2IC
Woolworths Group
07.2012 - 08.2013
- Train on boarding and current team members in service operations
- Ensure all policies are being followed and adhered to on daily basis
- Compile and manage rosters as changes arise using People Planner software.
- Diarise and report any issues to Customer Service Manager
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Customer Service Manager on areas of opportunity with team and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
Customer Service Supervisor
Woolworths Group
07.2011 - 07.2012
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Service Manager on areas of opportunity with service staff and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
Customer Service Supervisor
Woolworths Group
06.2010 - 06.2011
- Lead and support Customer Service team to operate per set policies (cash handling, uniform, rostering etc)
- Provide excellent customer service, provide feedback to Service Manager on areas of opportunity with service staff and highlight bright stars for future pathways
- Knowledge, understanding and execution in WHS and Food Safety
Customer Service Cashier
Woolworths Group
03.2010 - 06.2010
- Provide excellent customer service both in person and on the phone
- Adherance to WHS and Food Safety regulations
Education
INNISFAIL STATE HIGH SCHOOL
2008
Skills
- Business management
- Roster Budget / Time management
- People management
- Communicative
- Report analysis
- Data Analysis
- Coaching and development
- Detailed Understanding of OHS, WHS, Food Safety/Compliance
References
- Glen Ruggles, Woolworths Group, 0418 313 153
- John Oliver, Former Woolworths Group, 0404 538 429
- Terry Bowman, Former Woolworths Group, 0481 451 776
Timeline
Bakery Manager
Woolworths Group
07.2023 - Current
Customer Service Manager
Woolworths Group
11.2022 - 07.2023
Assistant Store Manager
Woolworths Group
05.2022 - 11.2022
Customer Service Manager
Woolworths Group
01.2021 - 05.2022
Customer Service Manager
Woolworths Group
01.2020 - 05.2020
Customer Service 2IC
Woolworths Group
02.2019 - 01.2020
Customer Service 2IC
Woolworths Group
04.2016 - 02.2019
Full Production Bakery 2IC
Woolworths Group
09.2015 - 04.2016
Manager
Maxi Bakery
07.2015 - 08.2015
Customer Service 2IC
Woolworths Group
08.2013 - 06.2015
Customer Service 2IC
Woolworths Group
07.2012 - 08.2013
Customer Service Supervisor
Woolworths Group
07.2011 - 07.2012
Customer Service Supervisor
Woolworths Group
06.2010 - 06.2011
Customer Service Cashier
Woolworths Group
03.2010 - 06.2010
INNISFAIL STATE HIGH SCHOOL
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