Hannah Davis
Springhill
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Dangerfield
Springfield
02.2023 - Current
- Implemented visual merchandising standards to promote product displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained new employees on product knowledge and customer service standards.
- Ensured compliance with safety regulations and company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Achieved or surpassed monthly sales benchmarks.
- Processed sales transactions using point-of-sale systems.
- Provided excellent customer service by engaging in friendly conversations with patrons.
- Developed an understanding of all products available in order to provide accurate information to customers.
- Received incoming shipments of merchandise from vendors and ensured accuracy of orders.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Recommended, selected and located merchandise based on customer desires.
- Built weekly schedules and approved timesheets using Dayforce
Supervisor/All-Rounder
Crema Espresso
11.2019 - 03.2023
- Operated cash register, handling transactions.
- Assisted in inventory management, restocking supplies as needed.
- Engaged with customers, addressing inquiries and fostering a friendly atmosphere.
- Trained new staff on cafe procedures and customer interaction standards.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Offered support to other stations during high-volume shifts to maintain optimal coverage.
- Adhered to health and safety regulations when handling food items.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Reviewed daily task list with management and assigned tasks for completion.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Preparation of all dishes and beverages.
Store Manager
The Crystal and Wellness Warehouse
03.2021 - 07.2022
- General store standards and cleaning expectations
- Uploading new products online via shopify.
- Social media advertisements and relevant content creation.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
Education
CERTIFICATE IV MENTAL HEALTH -
TAFE
SOUTHBANK, QLD 01.2026 - 01.2026
CERTIFICATE IN PSYCHOLOGY & COUNSELLING -
THE CAREER ACADEMY
09.2024 - 12.2024
CERTIFICATE IN MENTAL HEALTH -
THE CAREER ACADEMY
09.2024 - 12.2024
CERTIFICATE IN CHILD & ADOLESCENT MENTAL HEALTH -
THE CAREER ACADEMY
09.2024 - 12.2024
INTRODUCTION TO ABNORMAL PSYCHOLOGY -
THE CAREER ACADEMY
09.2024 - 12.2024
CERTIFICATE IV BUSINESS -
TAFE
SOUTHBANK, QLD 07.2020 - 07.2021
CERTIFICATE II SKILLS FOR WORK AND VOCATIONAL PATHWAYS -
CENTENARY STATE HIGH SCHOOL
01.2020 - 01.2020
Skills
- Sales steps/KPI’s
- Above and beyond customer service
- Visual merchandising
- Employee training and motivation
- Outgoing and supportive
- Flexible and adaptable
- Team building and leadership
- Verbal and written communication
- Strong work ethic
- Risk management
Interests
- Visual merchandising and displays.
- Working with diverse groups of people.
- Learning new topics or ideas to help better understand myself and others.
- Special interest in mental health and support/community work. Primarily interested in complex disorders, neurodivergence, youth, and LGBTQ+ related concerns.
References
References available upon request.
Timeline
CERTIFICATE IV MENTAL HEALTH -
TAFE
01.2026 - 01.2026
CERTIFICATE IN PSYCHOLOGY & COUNSELLING -
THE CAREER ACADEMY
09.2024 - 12.2024
CERTIFICATE IN MENTAL HEALTH -
THE CAREER ACADEMY
09.2024 - 12.2024
CERTIFICATE IN CHILD & ADOLESCENT MENTAL HEALTH -
THE CAREER ACADEMY
09.2024 - 12.2024
INTRODUCTION TO ABNORMAL PSYCHOLOGY -
THE CAREER ACADEMY
09.2024 - 12.2024
Store Manager
Dangerfield
02.2023 - Current
Store Manager
The Crystal and Wellness Warehouse
03.2021 - 07.2022
CERTIFICATE IV BUSINESS -
TAFE
07.2020 - 07.2021
CERTIFICATE II SKILLS FOR WORK AND VOCATIONAL PATHWAYS -
CENTENARY STATE HIGH SCHOOL
01.2020 - 01.2020
Supervisor/All-Rounder
Crema Espresso
11.2019 - 03.2023