- Gym Workouts
- Team Sports
- Committed to improving personal fitness through regular participation in basketball
- Passionate about balancing physical health with mental and emotional wellness
Hannah Day (Dob 27/4/2006)
Montrose,Victoria
Summary
Dynamic professional with a proven track record at Kilsyth Basketball, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective complaint resolution and relationship building. Skilled in POS operations and committed to reliability, fostering a collaborative environment that drives team success and operational efficiency.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
5
5
years of professional experience
Work History
Sales/Customer Service Cashier
Kilsyth Basketball
04.2020 - Current
- Directed team operations to enhance workflow efficiency and achieve project milestones.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Provided sales and customer service assistance to walk-in traffic
- Managed cash register operations, balancing drawers at shift end for accountability.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Venue Manager
Kilsyth Basketball
04.2020 - Current
- Coordinated venue logistics, ensuring seamless operations across multiple events.
- Developed and implemented strategic marketing initiatives to enhance venue visibility and client engagement.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Oversaw event staff training programs, elevating service quality and operational effectiveness.
Education
Bachelor of Applied Science - Double Degree in Sports Science And Psychology
ACU
Melbourne, VIC12-2028
High School Diploma -
Ringwood Secondary College
Ringwood, VIC12-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash handling
- Customer complaint resolution
- Product knowledge
- POS system operation
- Team Player
- Refund handling
- Inventory management
- Strong numeracy
Accomplishments
- I was school captain and sports Captain at Ringwood Secondary College in my year 12 year in 2024.
- I have played both Representative Netball and Basketball
- I am the captain of the VYC women's team at Kilsyth Cobras
- I am a NBL1 player at Kilsyth Basketball.
- I have represented Victoria in Basketball in U16, U18 and U20.
Interests
Timeline
Sales/Customer Service Cashier
Kilsyth Basketball
04.2020 - Current
Venue Manager
Kilsyth Basketball
04.2020 - Current
Bachelor of Applied Science - Double Degree in Sports Science And Psychology
ACU
High School Diploma -
Ringwood Secondary College
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