Hannah Dempsey
Bentley,WA
Summary
Qualified Paramedic currently working in a high-volume central metropolitan environment. Experienced in managing deteriorating patients, delivering time-critical pre-hospital care, and operating effectively under pressure. Background in multidisciplinary healthcare, customer service and the Defence Force, with strong clinical decision-making and communication skills.
Overview
6
6
years of professional experience
Work History
Paramedic
St John WA
06.2025 - Current
- Pre-hospital emergency care in the central Perth area in acutely, chronically unwell, and deteriorating patients
- Clinical decision-making, and time-critical interventions including IV cannulation
- Communicating with patients, families, and multidisciplinary healthcare teams
- Clinical documentation and adhering to governance and safety standards
Communications Officer
Medical Edge Healthcare Group
08.2024 - 05.2025
- Managed high-volume inbound and outbound calls
- Produced detailed dispatch, call, and message logs from both patients and crew
- Resolved and directed customer enquiries and complaints
- Handled multiple tasks effectively in a fast-paced, time-critical environment
Barista
Tuckshop
07.2023 - 12.2024
- Trained and supervised new staff in customer service and food safety standards
- Managed all aspects of the cafe solo and within a team
- High quality customer service
Field Artillery Officer
Australian Defence Force
10.2020 - 01.2023
- Led and coordinated soldiers during training and operational activities
- Developed objectives and provided instruction to achieve outcomes
- Demonstrated discipline, resilience, and adaptability in high-pressure environments
- Administrative duties and personnel coordination
- Strengthened leadership, time management, and problem-solving capabilities
Medical Receptionist
Dynamic Doctors and The Bridge Practice
03.2020 - 02.2022
- Managed patient scheduling, appointment check-in/check-out, and billing processes
- Operated multi-line phone systems
- Patient confidentiality in line with strict privacy requirements
- Supported both general practice and skin clinic operations whilst building strong rapport with patients and healthcare professionals
Education
Bachelor - Paramedicine
Monash University
Frankston, VIC11-2025
Year 1-12 -
Frederick Irwin Anglican School
01.2019
Skills
- High-pressure decision making
- Situational awareness
- Mental resilience and stress tolerance
- Teamwork and leadership
- Patient and health team communication
- Multitasking and time management
- Attention to detail and conflict resolution
Timeline
Paramedic
St John WA
06.2025 - Current
Communications Officer
Medical Edge Healthcare Group
08.2024 - 05.2025
Barista
Tuckshop
07.2023 - 12.2024
Field Artillery Officer
Australian Defence Force
10.2020 - 01.2023
Medical Receptionist
Dynamic Doctors and The Bridge Practice
03.2020 - 02.2022
Bachelor - Paramedicine
Monash University
Year 1-12 -
Frederick Irwin Anglican School