Hannah De Waard
Mackay,QLD
Summary
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
4
4
years of professional experience
Work History
Support Worker
Nurse Next Door
Mackay, QLD
02.2025 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client well-being, reporting changes to healthcare professionals promptly.
- Provided emotional support to clients, fostering a safe and nurturing environment.
- Trained new staff on best practices in client care and safety protocols.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Industrial Cleaner
Coast to Coast
Mackay, QLD
04.2024 - 02.2025
- Utilized various hand tools such as brooms and mops while performing duties.
- Cleaned restrooms and bathrooms including sinks, toilets, showers and urinals.
- Provided support during plant shutdowns and start-ups as required.
- Kept track of inventory levels of cleaning supplies and restocked as needed.
- Transported waste materials from designated areas to disposal sites or other designated locations for proper disposal.
- Maintained cleanliness of industrial areas by sweeping, scrubbing and polishing floors.
- Inspected all areas to ensure compliance with safety standards.
Industrial Cleaner
ESS
Moranbah , QLD
01.2024 - 04.2024
- Assisted with unloading shipments and organizing storage spaces.
- Cleaned restrooms and bathrooms including sinks, toilets, showers and urinals.
- Recorded daily activities in log book for future reference.
- Performed routine maintenance on cleaning equipment and supplies, such as mopping floors, vacuuming carpets, emptying trash cans, dusting surfaces and washing walls.
- Ensured that hazardous waste was disposed of safely in accordance with company policies.
- Trained new personnel on safety procedures and best practices for cleaning operations.
Retail Sales Associate
TSG
Mackay, QLD
05.2021 - 03.2023
- Inspected purchased items for defects before handing them over to customers.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves with merchandise according to company standards.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Education
Bachelor Of Nursing -
CQU
Mackay CPR And First Aid -
Coal Joy Training
04.2025
NDIS Yellow Card And Blue Card -
NDIS
02.2025
Certificate - Standard 11
Civil Safety
Mackay, QLD01-2024
Certificate 3 - Business Administration
Foundation Education
Mackay03-2023
Skills
- Experience working within time constraints and challenging environments with a high priority on following processes and procedures
- Safety and compliance-focused with the capacity to implement and maintain company processes
- A team player who excels in working alongside co-workers but remains on task while in an autonomous setting
- Able to follow technical procedures, follow instructions and work without supervision
- Excellent communication skills with a focus on being clear, concise and focused, tailoring my message for the audience and listening to the views of others
- Daily living support
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Active listening
- Relationship building
- Behavioral support
- Critical thinking
References
Tina Roberts - Leading Hand - 0422667005
Amanda Graham - Company Owner of TSG - 0427807897
Education and Training
other,other,other
Timeline
Support Worker
Nurse Next Door
02.2025 - Current
Industrial Cleaner
Coast to Coast
04.2024 - 02.2025
Industrial Cleaner
ESS
01.2024 - 04.2024
Retail Sales Associate
TSG
05.2021 - 03.2023
Certificate - Standard 11
Civil Safety
Certificate 3 - Business Administration
Foundation Education
Bachelor Of Nursing -
CQU
CPR And First Aid -
Coal Joy Training
NDIS Yellow Card And Blue Card -
NDIS