Hannah Dormor
Tuncurry,NSW
Summary
Driven leader with strong problem-solving and customer service skills, dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Skilled in staff management and inventory control, consistently achieving superior service levels and operational excellence. Abundance of experience in sales tracking and problem-solving, driving significant improvements in customer satisfaction and business performance.
Overview
10
10
years of professional experience
Work History
Cafe Manager
Greenhouse Cafe
02.2024 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as cash register counting, and supply ordering.
Cafe Manager
Balls and Bangles
09.2022 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Barista
Greenhouse Cafe
04.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Assistant Restaurant Manager
McDonalds
02.2015 - 04.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Education
Bachelor of Commerce - Accounting And Finance
University of Newcastle
Newcastle, NSW11.2026
Certificate III - Retail Management
McDonalds Australia RTO
Sydney NSW11.2018
High School Diploma -
St Clare's High School
Taree10.2018
Skills
- Customer experience management
- Customer Engagement
- Staff Management
- Operational Efficiency
- Sales Tracking
- Scheduling
- Problem-Solving
- Inventory Management
Timeline
Cafe Manager
Greenhouse Cafe
02.2024 - Current
Cafe Manager
Balls and Bangles
09.2022 - 02.2024
Barista
Greenhouse Cafe
04.2022 - 09.2022
Assistant Restaurant Manager
McDonalds
02.2015 - 04.2022
Bachelor of Commerce - Accounting And Finance
University of Newcastle
Certificate III - Retail Management
McDonalds Australia RTO
High School Diploma -
St Clare's High School
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