Hannah Douglas
High Wycombe,WA
Summary
To obtain an exciting and challenging role in which I can utilise my current skills and experience. I have a strong work ethic and I thoroughly enjoy being customer-centered. I look forward to the opportunity to succeed and help grow an organisation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Employment Coach
Workskil Australia
Perth, WA
01.2024 - Current
- Reverse marketing clients into employment opportunities.
- Managing a caseload as big as 120 clients and conducting these appointments on a monthly basis.
- Reaching a KPI of 8 placements in a month.
- Building and creating professional resumes for clients.
- Maintaining a high service rate and addressing all necessary administrative duties.
- Creating and scheduling a calendar with face-to-face and phone appointments.
- Assisting clients to overcome barriers and preparing them to be job ready.
- Helping clients create job search engines and showing them how to apply for suitable job positions.
- Answering phone calls and directing them to the appropriate staff member.
- Providing post-placement support to clients who have found new employment.
- Organizing purchase orders for clients who require fuel vouchers, work clothes, and equipment.
- I am the first aid safety officer at my site, knowing procedures and administering first aid and CPR if required.
Assistant Operations Manager
State Swim
Kewdale
01.2023 - 01.2024
- Fast-paced role in which I was jointly responsible for the management of the entire Centre.
- In this role, I was able to develop my management skills and respond to a variety of situations.
- Daily meetings (before swimming lessons commenced) to address safety concerns and educate staff with technique styles and regulations.
- Ensured compliance with safety regulations and industry standards.
- Recruited, hired, trained, evaluated, and supervised staff members.
- Resolved customer complaints promptly and professionally.
- Assisted in the recruitment, training, and evaluation of personnel.
- One of the most important aspects of the position was working to lead and grow a business, while also being completely responsible for the safety of patrons.
- Prepared detailed sales reports to inform management of sales performance.
- Conducted data analysis and created reports to track progress against goals.
- Supervising staff and their students during swimming lessons and addressing enqiries from parents and members of the public
- Creating new swimming lesson time slots and efficiently arranging the calendar.
SWIM INSTRUCTOR
DEPARTMENT OF EDUCATION
11.2018 - 12.2022
- Teaching children from the ages of 3-15
- Helping children gain confidence and learning vital safety skills in the water
- To conduct safe and effective swimming lessons
- Teaching children with impairments and disabilities - assisting their needs.
- Instructed participants on water safety rules and regulations.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Ensured that swimmers followed pool rules and regulations at all times.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Scheduled private lessons upon request from clients interested in more personalized instruction.
SALES ASSISTANT
PRICELINE
07.2016 - 09.2018
- Providing customers with excellent customer service.
- Accurately using POS system and cash reconciling.
- Managing stock control on the shop floor.
- Assisted in creating displays to promote products.
- Greeted customers courteously and assisted them with their queries.
- Explained store policies regarding returns or exchanges to customers politely and professionally.
- Operated cash registers to process customer purchases accurately and efficiently.
- Checked out customers in a timely manner, ensuring that all items were scanned properly.
- Promoted sales initiatives by informing customers about special offers or promotions.
- Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
Education
LA SALLE COLLEGE
01.2018
Skills
Reliable
- Responsible
- Adaptable
- Hard-working
- Fast learner
- Empathetic
- Team player
- Passionate
- Work well independently
- Performance Tracking
- Prioritisation
- Needs Assessment
- Case Management
- Emotional awareness
- Problem-Solving
- Relationship Building
- Data Entry and Analysis
- Documentation proficiency
- Case Planning
- Case Management Tracking
- Positive Attitude
- Effective Multitasking
Certification
- Driver's licence - C-class
- First aid and CPR qualification
References
References available upon request.
Timeline
Employment Coach
Workskil Australia
01.2024 - Current
Assistant Operations Manager
State Swim
01.2023 - 01.2024
SWIM INSTRUCTOR
DEPARTMENT OF EDUCATION
11.2018 - 12.2022
SALES ASSISTANT
PRICELINE
07.2016 - 09.2018
LA SALLE COLLEGE
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