Hannah Duckitt
Chittaway Point
Summary
Dynamic professional with a proven track record at Carbiz, enhancing customer satisfaction and retention through exceptional service and relationship building. Skilled in team collaboration and customer relationship management, demonstrated by leading initiatives that reduced vehicle delivery times and increased positive reviews. Adept at complaint handling and maintaining high standards of respect, consistently achieving company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Carbiz
06.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Ensured timely vehicle delivery by promptly transporting vehicles for customer pickup or service appointments.
- Performed thorough quality inspections upon project completion, guaranteeing adherence to high standards of workmanship before vehicle delivery.
- Reduced vehicle delivery times by prioritizing tasks and collaborating effectively with team members.
- Improved overall car wash efficiency with meticulous attention to detail in each task, as well as, maintaining cleanliness of the warehouse.
- Received an abundance of positive customer reviews.
- Introduced into sales.
- Participated in video marketing for the company.
Cafe Worker
The Secret Cafe
12.2022 - 08.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Served as a mentor to new hires, offering guidance on best practices in customer service and cafe operations.
- Restocked condiments, beverages, and utensils per expected use levels.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Served Alcoholic Beverages while following procedures and RSA requirements
Waitress
The Bavarian
06.2022 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Started training for bar work.
Waitress
The Milk Factory
04.2022 - 06.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Retail Assistant
Kmart
07.2020 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
Sandwich Artist
Subway
03.2018 - 12.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritised excellent communication skills to understand customer preferences accurately while minimising errors in orders.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Education
ROSA - Year 10
Gorokan High School
Gorokan, NSW12.2020
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Relationship building
- Product sales
- Team training and development
- Appointment coordination
- Customer retention
- Company policy adherence
- High standard of respect
- Fast learner
References
Tim Ryan
Operations manager/Senior CSE
Mobile: 0432 688 669
Email: stormydog2005@gmail.com
Sue Bathgate
Cafe Owner
Mobile: 0448 778 734
Email: ksbath@hotmail.com
Timeline
Customer Service Executive
Carbiz
06.2023 - Current
Cafe Worker
The Secret Cafe
12.2022 - 08.2023
Waitress
The Bavarian
06.2022 - 11.2022
Waitress
The Milk Factory
04.2022 - 06.2022
Retail Assistant
Kmart
07.2020 - 04.2022
Sandwich Artist
Subway
03.2018 - 12.2018
ROSA - Year 10
Gorokan High School
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