Hannah Dunne
Casuarina,NSW
Summary
Dynamic leader with proven team supervision and staff training skills honed at Hoyts Cinemas. Excelled in customer service focus and POS system operation, enhancing customer loyalty and operational efficiency. Demonstrates exceptional problem-solving and team motivation abilities, ensuring high standards of workplace safety and productivity. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader/Crew Trainer
Hoyts Cinemas
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Barista
Soco Cafe
10.2020 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
McDonald's Fast Food Restaurant
06.2018 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Pacific Coast Christian School
Tweed Heads, NSW09.2021
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
- Creative Problem-Solving
- Team Supervision
- Staff Training and Development
- POS System Operation
Certification
- Licensed Barista
- RSA Holder
Timeline
Shift Leader/Crew Trainer
Hoyts Cinemas
03.2022 - Current
Barista
Soco Cafe
10.2020 - 07.2021
Cashier
McDonald's Fast Food Restaurant
06.2018 - 11.2020
High School Diploma -
Pacific Coast Christian School
Similar Profiles
Jonathan LoustosJonathan Loustos
Manager at Hoyts CinemasManager at Hoyts Cinemas
SOPHIE SMITHSOPHIE SMITH
Cinema Worker at Hoyts CinemasCinema Worker at Hoyts Cinemas
William CouttieWilliam Couttie
Cinema Worker at Hoyts CinemasCinema Worker at Hoyts Cinemas
Semiha ErcanSemiha Ercan
Cinema Worker at Hoyts Cinemas BroadmeadowCinema Worker at Hoyts Cinemas Broadmeadow
Tabatha StewartTabatha Stewart
Senior Director Education APAC at Johnson & Johnson Medtech OrthopaedicsSenior Director Education APAC at Johnson & Johnson Medtech Orthopaedics