Hannah Eckstein
Lisarow,NSW
Summary
Motivated individual with strong work ethic and working independently. Strong organisational and team collaboration skills with experience in improving processes. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Village Roadshow
2021.05 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Sorted documents and maintained organized filing process.
- Set up new sales displays each week with fresh merchandise.
- Conducted regular audits of cash registers, reconciling discrepancies in timely manner.
- Reduced checkout times by optimizing Point of Sale systems and training staff on best practices.
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated timely delivery of special projects to meet organisational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Shift Manager
Bakers Delight
2018.01 - 2021.07
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw loading and unloading of packages in-store.
- Implemented policies and standard operating procedures for continuous improvement.
- Promoted a positive work environment through open communication and constructive feedback.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
Bachelor in Psychological Science - Psychology
University of Newcastle
Ourimbah, NSW2024
Cert II in Career Preparation - Sales And Marketing
TAFE NSW
Central Coast, NSW2020
Skills
- Assertiveness
- Customer Relationship Management (CRM)
- Product Knowledge
- Report creation
- Cross-Functional Collaboration
- Direct Sales
- Sales closing
- Analytical and Critical Thinking
- Scheduling and calendar management
- Data Entry
- Information Management
- MS Office
Volunteer Experience
Headspace, 2020/01 - 2021/01
- Helped formulate mental health awareness brochures and social media posts
- Presented ideas on how to improve the Headspace environment to make the space welcoming for new clients
- Conducted and evaluated interviews to fill Positions that would be working closely with young people.
References
- Nicole Sullivan, Systems and process manager, Village Roadshow - Leisure, 0434 657 499, Nicole_sullivan@village-leisure.com
- Mollie Marston, Location Manager, Village Roadshow - Leisure, 0411 985 877, Mollie_Marston@vrl.com.au
- Joan Habkouk, headspace Vocational Specialist, headspace, 0459 853 310, Joan.habkouk@health.nsw.gov.au
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Village Roadshow
2021.05 - Current
Shift Manager
Bakers Delight
2018.01 - 2021.07
Bachelor in Psychological Science - Psychology
University of Newcastle
Cert II in Career Preparation - Sales And Marketing
TAFE NSW
- First Aid/CPR Certified
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