Summary
Overview
Work History
Education
Skills
Certification
Certifactions
Timeline
BusinessDevelopmentManager

Hannah Elliott

Melbourne,VIC

Summary

Energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Flight Attendant

Qantas Airways
07.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CASA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck as needed.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Used excellent customer service skills in addressing passengers' needs.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.

Guest Service Agent

Virgin Australia
02.2022 - 11.2023
  • Greeted passengers, assisted with carry-on baggage storage and delivered check-in announcements.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales Executive

Dorsett Melbourne
02.2023 - 07.2023
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Retail Sales Assistant

Cotton On
03.2019 - 03.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Located merchandise across various stores to address customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.

Restaurant Team Member

Grill'd
04.2015 - 12.2018
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Year 11 - 12 -

SEDA Group (SEDA)
2014

Year 7 - 10 -

Williamstown High School
Williamstown, VIC
2012

Skills

  • Lead Identification and Generation
  • Consultative Selling Techniques
  • Performance Improvement Strategies
  • Client Base Retention
  • Restock Shelves
  • Price Schedules
  • Professional Networking
  • Serve Customers
  • Client Meetings
  • Establishing Contacts
  • Strong Work Ethic
  • First Aid

Certification

Team of the year VAFA Division 1 Women’s - 2021 Runner’s up Best and Fairest - 2021

Best Defender – 2018

Captain – Williamstown CYMS 2018

VFLW Listed Player - 2016

Certifactions

Certificate IV in Community Recreation
Certificate III in Sports and Recreation
Certificate III in Community activity programs
Certificate III in Education Support 

HLTAID010 - Provide basic emergency life support

HLTAID011 - Provide First Aid

Responsible Service of Alcohol

Timeline

Flight Attendant

Qantas Airways
07.2023 - Current

Sales Executive

Dorsett Melbourne
02.2023 - 07.2023

Guest Service Agent

Virgin Australia
02.2022 - 11.2023

Retail Sales Assistant

Cotton On
03.2019 - 03.2023

Restaurant Team Member

Grill'd
04.2015 - 12.2018

Year 7 - 10 -

Williamstown High School

Year 11 - 12 -

SEDA Group (SEDA)

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