Hannah Evans
St Clair
Summary
Motivated and analytical professional with a passion for problem-solving, data analysis, and stakeholder engagement. Utilize data-driven insights to support strategic decision-making and meet business needs. Effective communicator with internal teams and external partners, including major retailers. Skilled in commercial analysis, operational support, and administrative coordination. Strengthened resilience, adaptability, and communication skills during the global pandemic.
Overview
9
9
years of professional experience
Work History
Operational Assistant to Managing Director
Eddie Stobart
04.2023 - 06.2025
- Efficiently managed and maintained executive diaries, including travel arrangements, detailed itineraries, appointment scheduling, and meeting room bookings.
- Handled highly confidential and sensitive business and personnel information with discretion and professionalism.
- Processed expense claims through the company’s online portal on behalf of multiple stakeholders.
- Coordinated onboarding processes for new leadership hires, including induction planning and IT equipment setup.
- Reviewed, prioritized, and routed correspondence such as submissions, letters, agendas, and memos to appropriate recipients in a timely manner.
- Participated in weekly leadership meetings to document action items and ensure timely follow-up on next steps.
- Facilitated daily reporting meetings to communicate driver headcount figures by region and provide analysis on significant variances.
Commercial Manager
Eddie Stobart
03.2021 - 03.2023
- Oversaw the full tender process—from initial invitation through to final submission—ensuring all presentations, costings, and supporting materials were accurate and aligned with business capabilities.
- Provided direct support to the Commercial Director, offering insight and administrative coordination across key strategic projects.
- Led and managed a team of analysts to deliver timely, accurate tender submissions while ensuring transport costings aligned with current budget constraints.
- Produced weekly performance reports for customers and fleet operations, delivering actionable insights into service levels and cost efficiency.
- Monitored and assessed new legislation or regulatory changes affecting the transport industry, clearly highlighting potential impacts on upcoming contracts or operational planning.
- Proactively reviewed and improved internal commercial team processes to streamline workflows and increase overall efficiency.
- Continuously tracked live customer and operational data to identify trends, reduce commercial overheads, and support cost-effective decision-making.
Commercial Analyst
Eddie Stobart
12.2020 - 03.2021
- Collaborated closely with internal and external stakeholders to deliver tailored transport solutions for leading global retailers and manufacturers.
- Conducted detailed business analysis on existing customer accounts to support justified annual rate reviews and identify operational inefficiencies.
- Assisted in the preparation of year-end financial reports, including summaries of all major contract wins and losses across the financial year.
- Led the completion and evaluation of new tenders, ensuring alignment with the company’s transport network capabilities and overall strategic goals.
- Represented the business in customer-facing meetings, contributing operational insight and building strong, solution-focused relationships.
Commercial Assistant
Eddie Stobart
09.2018 - 12.2019
- Ensured all customer rate requests were accurately costed using the Eddie Stobart costing model and delivered within agreed timeframes.
- Performed ad-hoc profitability analysis on specific routes using system-generated data to support informed commercial decisions.
- Maintained up-to-date customer records and legal contracts, ensuring compliance with internal governance and regulatory requirements.
- Liaised with internal teams—including Customer Service and Admin—to confirm correct rate usage and resolve rate-related enquiries promptly and effectively.
Receptionist
Eddie Stobart
02.2018 - 09.2018
- Managed the reception area, welcoming visitors and employees while maintaining security protocols for building access.
- Handled a high volume of incoming calls from the public, efficiently directing queries to the appropriate departments or individuals.
- Coordinated meeting room bookings, ensuring all necessary equipment, stationery, and refreshments were prepared in advance.
- Arranged car hire, accommodation, and travel for staff across multiple distribution centres, optimizing cost and convenience.
- Received and de-escalated conflict calls from the public, applying problem-solving and communication skills to resolve issues professionally.
Customer Contact Advisor
British Airways
05.2017 - 02.2018
- Answered inbound calls from Premier members, delivering a high standard of personalised and professional customer service.
- Managed and amended existing bookings and account information, ensuring accuracy and customer satisfaction.
- Maintained up-to-date knowledge of data protection regulations, ensuring full compliance during all customer interactions.
- Calculated taxes and manually worked out fares where system automation was unavailable, ensuring accurate pricing for bookings.
- Remained calm and solution-focused during customer delays or cancellations, offering alternative options to minimise disruption.
Receptionist
Go Air
03.2016 - 05.2017
- Acted as the first point of contact for customers, delivering a friendly and informative service both in person and over the phone.
- Verified legal waivers and ensured all customer records were accurately updated in internal systems.
- Handled new bookings and processed payments securely over the phone in line with company policy.
- Organised the weekly rota for weekend hosts, ensuring adequate cover and smooth day-to-day operations.
- Obtained and recorded weekly stock counts using Microsoft Excel, supporting accurate inventory tracking and supply planning.
Education
High School Diploma -
De La Salle
United Kingdom01.2011
Level 3 Diploma - Applied Science
St. Helens College
United Kingdom01.2014
Skills
- Stakeholder collaboration
- Operational oversight
- Proficient in managing multiple tasks
- Analytical report development
- Microsoft Office proficiency
- Operational performance analysis
Timeline
Operational Assistant to Managing Director
Eddie Stobart
04.2023 - 06.2025
Commercial Manager
Eddie Stobart
03.2021 - 03.2023
Commercial Analyst
Eddie Stobart
12.2020 - 03.2021
Commercial Assistant
Eddie Stobart
09.2018 - 12.2019
Receptionist
Eddie Stobart
02.2018 - 09.2018
Customer Contact Advisor
British Airways
05.2017 - 02.2018
Receptionist
Go Air
03.2016 - 05.2017
High School Diploma -
De La Salle
Level 3 Diploma - Applied Science
St. Helens College
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