Hannah Finch
Varsity Lakes,QLD
Summary
I am a hardworking and trustworthy person with a positive attitude and a good sense of humour. My friendly and approachable manner enables me to work and interact with a wide variety of people. Always willing to go the extra mile. A natural leader and excellent communicator. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value, with authentic, instictive selling techniques.
Overview
10
10
years of professional experience
Work History
Children's Party Entertainer
Little Finch's Entertainment
02.2022 - Current
- Developed effective time management and multitasking strategies to ensure all scheduled activities ran smoothly, managing a large group of children effectively and displaying an energetic/fun attitude at all times.
- Incorporated interactive elements into performances to make sure everyone was involved, providing an inclusive approach which recognised diversity amongst young learners.
- Utilizing my team player skills, worked collaboratively with other entertainers to create unique experiences for guests, demonstrating creativity and improvisation skills in entertaining children with games, activities and music.
- Using past knowledge of working with people, resolved conflicts between participants quickly and professionally without disrupting the flow of activities.
Au Pair
Freedom Childcare
05.2023 - 09.2023
- Adapted easily to varying family dynamics- working with parents to develop and implement discipline programs to promote positive behaviour and appropriate boundaries, whilst maintaining a professional attitude and ensuring that each child was supervised at all times.
- Provided quality care in a safe environment for children ages newborn to primary school, creating a nurturing space where they felt secure and confident to explore, experiment, take risks and make mistakes, encouraging their independence.
- Organised activities to enhance children's physical, emotional and social well being by developing age appropriate activities such as games, crafts, reading, and music sessions to keep the children occupied. I also arranged outdoor play, day trips and play dates with friends of similar ages for socialization purposes.
- Participated in bedtime/regular routines such as bathing and story telling which promotes language development skills through reading. As well as this, I assisted children in completing educational tasks by supervising homework and monitoring other learning activities.
- Demonstrating patience for emotional support during challenging situations or difficult transitions and engaging in meaningful conversations with children about their day or interests.
Bar Team Leader
The Swan Hotel
05.2023 - 08.2023
- Provided exceptional, friendly customer service by responding promptly to customer inquiries and complaints, and analyzing customer feedback surveys to identify opportunities for improvement.
- Resolved conflicts between staff members whilst maintaining composure under pressure, utilizing problem solving skills when faced with challenging situations during peak business hours.
- Communicated effectively with other departments to ensure smooth operations at peak times, this also included coordinating catering events from start to finish including menu selection, ordering supplies, and supervising setup and service staff.
- Coached and mentored new employees on company policies, procedures and customer service standards, ensuring compliance with health, safety, proper sanitation procedures, food handling regulations and responsible alcohol service policies among all staff.
- Managed bar staff, trained new hires on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions. and developed team-building initiatives to ensure a positive work environment, encouraging teamwork amongst staff members by creating an atmosphere where everyone felt comfortable working together towards common objectives, promoting a high morale.
- Developed creative promotions to drive sales and increase customer loyalty, planning special events such as happy hours or promotional activities for the bar area.
Model
Self Employed
01.2018 - 08.2023
- Remained focused, motivated and professional throughout long shoots and events.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Developed an extensive portfolio of modelling work that showcased a range of styles and looks, always showing initiative by researching upcoming projects prior to arriving on set for better preparation.
- Exhibited professionalism when dealing with difficult situations on set such as weather changes or delays due to technical difficulties, adapting quickly to changing environments for continued professionalism under pressure.
- Collaborated with makeup artists, stylists, and other members of the production team to ensure successful photo & video shoots, showcasing excellent communication skills when interacting with clients and building relationships. This also extended into arranging social gatherings for others in my industry.
- Continuously promoting/selling myself and my work in an extremely competitive industry, succeeding in self motivation and successfully achieving regular work.
Casework Assistant
The Crown Prosecution Service
06.2022 - 01.2023
- Developed strong working relationships with clients and colleagues by demonstrating empathy, respect, and understanding.
- Provided administrative support to caseworkers and clients, including answering phones, scheduling appointments, and filing documents, working with complex excel spreadsheets and computer management systems.
- Organized community events to raise awareness of issues faced by vulnerable populations. Maintained a comprehensive understanding of available resources within the community for referral purposes.
- Developed and maintained detailed records of client cases, ensuring accuracy and confidentiality.
- Managed multiple caseloads while providing quality services in a timely manner. Documented services delivered to comply with agency, state and federal regulations and requirements.
- Managed strict time guidelines by performing professional casework duties in compliance with the courts and collaborated closely with supervisors throughout the entire case process for review purposes.
- Continuously sought out ways to improve my knowledge and ensure all training was up to date.
Complaints Officer
Fexco Property Services
06.2021 - 01.2022
- Managed incoming calls from customers seeking assistance with their complaints via telephone or email, using empathy to listen and understand individual's situations, identifying the root causes of customer dissatisfaction to develop solutions.
- Having a good knowledge of accounts to communicate this effectively with customers when confusion arises, helping by problem solving and assisting customers in navigating company policies, procedures, products and services to ensure compliance with applicable laws and regulations. This included investigating escalated cases involving legal disputes or other serious matters relating to the organization's products or services.
- Provided training support for new hire staff members on how best to handle customer complaints to negotiated resolutions between customers and internal property managers in order to reach satisfactory outcomes.
- Monitored social media accounts for any negative comments or reviews posted by customers online, developing strategies for managing customer service inquiries and resolving customer complaints effectively.
- Created detailed documentation of customer interactions and complaint resolution processes, maintaining accurate records of customer complaints and implemented corrective action plans accordingly.
Covid Testing Operative
Mitie
09.2020 - 06.2021
- Using previous knowledge and skills to adapt to a new and ever changing environment.
- Working with vulnerable and nervous adults, showing patience and compassion where needed.
- Adhering to government guidelines to keep the site operating with correct health and safety procedures.
- Stepping up to supervisor when required.
Food and Beverage Manager
The White Horse
06.2018 - 03.2020
- Created daily schedules for bar staff, ensuring proper coverage throughout the shift and conducted regular staff meetings to discuss operational issues or changes in policy.
- Maintained accurate records of daily transactions using point-of-sale systems, analyzing data from POS system reports to identify trends in sales and adjust staffing accordingly.
- Managed daily cash flow accurately, ensuring all transactions were recorded correctly and to ensure accuracy of sales.
- Monitored inventory levels regularly to maintain adequate stock levels of items/perishable goods such as meat, dairy products, fruits, vegetables, ensuring freshness for efficient service.
- Negotiated contracts with vendors for purchasing food items at discounted prices, establishing positive working relationships with vendors to ensure timely delivery of supplies.
- Implemented innovative ideas for increasing sales revenue through promotional activities such as special dinners. discounts, arranging live music, themed nights, organizing events for private parties (including weddings) and public holidays.
- Introduced cost-saving measures to reduce waste and increase profitability of the bar.
Early Childhood Assistant
York House Day Nursery
11.2017 - 06.2018
- Participated in team meetings to discuss best practices for childcare provision and conducted regular risk assessments in order to maintain a safe environment for children.
- Supported individual children who had additional needs or disabilities and assisted in planning meals according to the nutritional needs of each child.
- Delivered curriculum in line with the Early Years Foundation Stage, incorporating technology into daily lessons where appropriate.
- Maintained accurate records of observations of children's progress using online software applications.
Personal Shopper
Ann Summers
06.2017 - 06.2018
- Fostered high-level customer service and satisfaction to drive loyalty, creating personalized shopping lists tailored to each client's budget and lifestyle, collaborating with them to determine their individual preferences. Utilized effective communication techniques to ensure customer satisfaction.
- Met or exceeded personal and department sales goals by maintaining up-to-date knowledge of products we were advertising to ensure effective upselling.
- Identified opportunities for improvement within the organization.
- Maintained accurate records of all purchases made by customers.
- Demonstrated strong organizational skills by managing multiple client orders simultaneously. Coordinated purchasing and delivery of items to customers.
- Organized visually impressive product displays in store windows to attract new customers.
Data Administrator
Lloyds Banking Group
06.2016 - 06.2017
- Performed data entry tasks accurately and efficiently while adhering to strict deadlines, paying acute attention to detail.
- Setting and achieving personal development goals, quickly learning several different processes and prioritizing workloads by switching between them. Effectively managing my own time keeping.
- Ensured compliance with applicable laws and regulations regarding the collection, storage, manipulation, analysis and reporting of personal information, maintaining a high level of confidentiality when handling sensitive customer information.
- Conducted regular audits of stored data to ensure accuracy and integrity. Implemented best practices for data security including encryption techniques and access control lists, managing user accounts and permissions within the organization's database environment..
Bartender
JD Wetherspoon
10.2015 - 06.2016
- Kept bar organized and clean during busy hours.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. - Greeted patrons promptly and cordially, exhibiting excellent customer service skills.
- Attended regular training sessions designed to improve product knowledge and increase efficiency behind the bar.
- Checked customer identification to verify age requirements for alcohol purchases.
Administrative Assistant
Jools UK
03.2014 - 10.2015
- Screened incoming telephone calls, routing to appropriate personnel and maintained calendars/schedules to set appointments for management team. Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support. Compiled data from various sources into organized reports for review by management team. Conducted research projects related to specific topics assigned by the management team.
- Greeted and screened visitors to direct to correct employee or office, serving as primary point of contact for facilitating operational and administrative inquiries.
- Maintained a database of client contact information with accuracy and attention to detail. Developed and maintained filing systems for confidential documents and records.
- Organized monthly expense reports according to company policies and procedures. This also included money chasing, banking using processing refunds via QuickBooks, an accounting software.
- Proofread documents for grammar accuracy prior to submission.
Education
SSCE - English Language And Literature
Queen Mary's College
05.2014
Skills
- Critical & Adaptive Thinking
- Customer Satisfaction
- Complex Problem-Solving
- Multitasking Abilities
- Excellent Sales Promotion
- Management Skills
- Creative, Enthusiastic & Versatile
- Morale Boosting Team Player
- Attentive To Detail
- Highly organized & Efficient
- Conscientious & Empathetic
Additional Information
References are available on request.
Timeline
Au Pair
Freedom Childcare
05.2023 - 09.2023
Bar Team Leader
The Swan Hotel
05.2023 - 08.2023
Casework Assistant
The Crown Prosecution Service
06.2022 - 01.2023
Children's Party Entertainer
Little Finch's Entertainment
02.2022 - Current
Complaints Officer
Fexco Property Services
06.2021 - 01.2022
Covid Testing Operative
Mitie
09.2020 - 06.2021
Food and Beverage Manager
The White Horse
06.2018 - 03.2020
Model
Self Employed
01.2018 - 08.2023
Early Childhood Assistant
York House Day Nursery
11.2017 - 06.2018
Personal Shopper
Ann Summers
06.2017 - 06.2018
Data Administrator
Lloyds Banking Group
06.2016 - 06.2017
Bartender
JD Wetherspoon
10.2015 - 06.2016
Administrative Assistant
Jools UK
03.2014 - 10.2015
SSCE - English Language And Literature
Queen Mary's College
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