Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hannah Freeman

Hannah Freeman

Fairfield

Summary


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Owner

Gifts By Travannah
02.2021 - 08.2024
  • Developed operational strategies to enhance customer service experience.
  • Managed inventory levels to ensure product availability and minimize waste.
  • Implemented marketing initiatives to increase brand awareness and attract new customers.
  • Established vendor relationships for sourcing quality products at competitive prices.
  • Streamlined daily operations for improved efficiency and cost-effectiveness.
  • Conducted market research to identify trends and inform business decisions.
  • Oversaw financial management tasks, including budgeting and expense tracking.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.

Small Business Owner

DVD Kingdom
04.2018 - 02.2022
  • Oversaw inventory management processes to ensure optimal stock levels and reduce waste.
  • Managed daily financial operations, including budgeting, invoicing, and expense tracking.
  • Developed comprehensive business plans to enhance operational efficiency and achieve growth objectives.
  • Trained and mentored staff on best practices in customer service and sales techniques.
  • Analyzed market trends to identify new business opportunities and adapt offerings accordingly.
  • Cultivated strong relationships with suppliers and clients to foster loyalty and improve service delivery.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.

Reptile Specialist

Berkshire Park Wildlife Centre
01.2014 - 07.2015
  • Conducted habitat assessments, recommending enhancements to improve animal welfare and exhibit aesthetics.
  • Maintained high standards of animal welfare through meticulous record-keeping and daily health checks.
  • Assisted in research projects focused on reptile behavior, ecology, and conservation efforts.
  • Implemented safety protocols to ensure the well-being of staff, volunteers, visitors, and animals within the facility.
  • Maintained accurate inventory records for all animals at the facility using specialized software systems.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Community Disability Worker

Disability Services Australia (DSA)
01.2009 - 02.2011
  • Supported individuals with disabilities in daily living activities to enhance independence and quality of life.
  • Developed personalized care plans in collaboration with clients and their families to meet unique needs.
  • Monitored client progress and adjusted support strategies to ensure optimal outcomes and satisfaction.
  • Facilitated access to community resources, services, and programs tailored for individuals with disabilities.
  • Advocated for clients' rights and needs within healthcare systems, ensuring equitable access to services.
  • Provided emotional support to clients, promoting healthy coping mechanisms and fostering resilience.
  • Assisted clients with daily living tasks, increasing their self-sufficiency and quality of life.
  • Maintained confidentiality regarding sensitive information pertaining both personal matters concerning either an individual''s background/identity as well any ongoing developments within their lives overall.
  • Collaborated with interdisciplinary teams to provide comprehensive care and support for individuals with disabilities.
  • Delivered daily direct support to clients with disabilities and disadvantages.
  • Developed strong rapport with clients and families, fostering trust and open communication channels.
  • Improved community engagement for clients through organizing inclusive events and activities.
  • Mentored new staff members as they joined the team, sharing expertise about best practices in disability support work settings.
  • Advocated on behalf of clients within the community, elevating their voices and empowering them to express their needs.
  • Drove clients safely to social activities and appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Adhered to company requirements for patient interactions and care standards.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Collaborated with healthcare providers to drive continuity of care.
  • Worked with medical teams, patients and families to implement effective treatment plans.

Residential Support Worker

Department of Aging and Disability Services
03.2006 - 01.2009
  • Provided emotional and practical support to residents, fostering a safe and nurturing environment.
  • Developed individualized care plans in collaboration with multidisciplinary teams, enhancing resident well-being.
  • Facilitated daily living activities for residents, promoting independence and personal growth.
  • Implemented behavior management strategies to address challenging behaviors effectively and compassionately.
  • Conducted regular assessments of resident progress, ensuring alignment with established goals and objectives.
  • Trained and mentored new staff on best practices for resident support and engagement techniques.
  • Collaborated with families to communicate updates and address concerns regarding resident care plans.
  • Advocated for residents' rights and needs within the community, strengthening their access to resources and services.
  • Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
  • Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
  • Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
  • Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
  • Provided transportation assistance for residents attending appointments or community outings as needed.
  • Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
  • Communicated effectively with families regarding resident progress and concerns while maintaining confidentiality guidelines.
  • Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
  • Monitored client medications and adherence to individual treatment plans.
  • Helped build important life skills such as cooking and cleaning.
  • Advocated for resident rights within the facility setting, promoting autonomy whenever possible while balancing safety concerns.
  • Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
  • Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
  • Implemented behavior modification plans consistently to support positive behavioral changes in residents over time.
  • Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
  • Collaborated with interdisciplinary teams to ensure comprehensive and coordinated care for residents.
  • Ensured compliance with state regulations by maintaining up-to-date knowledge of policies and procedures related to residential support services.
  • Monitored and assisted residents through individual service plans.
  • Assisted residents with basic activities of daily living.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Disability Coordinator

Northwest Disability Services Inc
07.2002 - 01.2006
  • Developed and implemented individualized support plans for clients with disabilities.
  • Coordinated services among healthcare providers, families, and community resources.
  • Conducted assessments to identify client needs and recommend appropriate accommodations.
  • Trained staff on best practices for supporting individuals with diverse disabilities.
  • Established collaborative relationships with local service providers to expand available resources for disabled students.
  • Trained student assistants on disability service procedures, ensuring a consistent level of support across all areas of campus.
  • Promoted a culture of inclusion by organizing campus events focused on disability awareness and education.
  • Evaluated program effectiveness through regular monitoring of key performance indicators, driving continuous improvement efforts.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Facilitated family meetings to discuss patient care plans.
  • Collaborated with healthcare providers to drive continuity of care.
  • Worked with medical teams, patients and families to implement effective treatment plans.

Disability Support Worker

Anglicare
04.2002 - 08.2004
  • Supported individuals with disabilities in daily living activities, enhancing independence and quality of life.
  • Developed customized care plans tailored to individual needs, ensuring alignment with health and personal goals.
  • Collaborated with multidisciplinary teams to assess client progress and adjust support strategies as needed.
  • Trained and mentored junior staff on best practices for disability support, fostering a culture of continuous improvement.
  • Implemented safety protocols to ensure secure environments for clients, reducing risk of accidents and injuries.
  • Monitored behavioral changes in clients, documenting observations to inform care adjustments and interventions.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Participated in ongoing professional development opportunities to stay current on industry best practices.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Facilitated family meetings to discuss patient care plans.

Customer Service Cashier

McDonald's Restaurant
1999 - 1999
  • Processed customer transactions efficiently to ensure accurate cash handling and register balancing.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of front counter and dining area to enhance guest experience.
  • Assisted in training new employees on cash register operations and customer service protocols.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed.
  • Demonstrated adaptability by quickly learning new menu items and promotions for upselling opportunities.
  • Managed inventory levels at the front counter, ensuring availability of essential items for customers.
  • Implemented effective communication strategies with kitchen staff to streamline order fulfillment processes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.

Coordinator's Assistant

Chester Hill Neighbourhood Cetre
1998 - 1999
  • Coordinated scheduling and logistics for multiple projects, ensuring timely execution.
  • Handled confidential information with discretion when working on sensitive projects.
  • Maintained a well-organized filing system for easy document retrieval, reducing time spent searching for important information.
  • Prepared meeting agendas and minutes accurately reflecting discussion points.
  • Ensured accuracy in data entry tasks while maintaining strict attention to detail.
  • Facilitated smooth office operations by managing supplies inventory levels effectively.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Coordinated and scheduled meetings and appointments.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.

Education

Certificate IV - Workplace Assessment And Training

TAFE NSW
NSW

Certificate IV - Disability Work

TAFE NSW
NSW
01-2010

Certificate IV - Family And Community Services

TAFE NSW
NSW
11-2005

Skills

  • Small business operations
  • Customer relations
  • Business management
  • Staff management
  • Staff hiring
  • Sales leadership
  • Negotiation
  • Relationship building
  • Disability awareness
  • Documentation skills
  • Problem-solving
  • Disability services
  • Individual support plans

Certification

  • Full Light Rigid Drivers License

Timeline

Owner

Gifts By Travannah
02.2021 - 08.2024

Small Business Owner

DVD Kingdom
04.2018 - 02.2022

Reptile Specialist

Berkshire Park Wildlife Centre
01.2014 - 07.2015

Community Disability Worker

Disability Services Australia (DSA)
01.2009 - 02.2011

Residential Support Worker

Department of Aging and Disability Services
03.2006 - 01.2009

Disability Coordinator

Northwest Disability Services Inc
07.2002 - 01.2006

Disability Support Worker

Anglicare
04.2002 - 08.2004

Customer Service Cashier

McDonald's Restaurant
1999 - 1999

Coordinator's Assistant

Chester Hill Neighbourhood Cetre
1998 - 1999

Certificate IV - Workplace Assessment And Training

TAFE NSW

Certificate IV - Disability Work

TAFE NSW

Certificate IV - Family And Community Services

TAFE NSW

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Hannah Freeman