Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Garness

Narrabeen,NSW

Summary

I consider myself a happy, bubbly and confident person who mixes well with all
people and personalities. I am a quick learner and I am always eager to gain more
knowledge and experience. Throughout my carer i have gained valuable customer service, communication and organisational skills that i believe will add value to any new opportunity.

Overview

8
8
years of professional experience

Work History

Assistant Property Manager/Leasing Officer

Smyth Estate Agents
06.2021 - Current
  • Maintain regular communications with current landlords, tenants and contractors
  • Keep accurate records of all tenant and landlord correspondence
  • Provide excellent customer service by promptly responding to inquiries
  • Compile tenant agreements and assess rental tenant applications with landlords
  • Organise repairs and maintenance to managed properties
  • Conduct periodic inspections and report to landlords
  • Research the current rental market and provide updated rental reviews to landlords
  • Complete ingoing, outgoing and open home inspections
  • Complete and file bond lodgements

Receptionist

Smyth Estate Agents
03.2021 - 06.2021
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Kept reception area clean and neat to give visitors a positive first impression
  • Responded to inquiries from callers seeking information
  • Corresponded with clients through email, telephone, or postal mail
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Customer Service Representative

Kmart
02.2017 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Handled customer returns and refunds promptly
  • Responded to customer requests for products
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Collaborated with team members to develop best practices for consistent customer service delivery
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team

Education

Year 11 - Year 12 -

NBSC Freshwater Senior Campus
Freshwater, NSW
11.2018

Year 7 - Year 10 -

The Forest High School
Frenchs Forest
11.2016

Kindy - Year 6 -

Oxford Falls Grammar School
Oxford Falls
11.2012

Skills

  • Extensive knowledge in property management
  • Organised, reliable and willing to preform a diverse range of tasks
  • Excellent time management and organisational skills
  • Professional telephone and email etiquette

Timeline

Assistant Property Manager/Leasing Officer

Smyth Estate Agents
06.2021 - Current

Receptionist

Smyth Estate Agents
03.2021 - 06.2021

Customer Service Representative

Kmart
02.2017 - 03.2021

Year 11 - Year 12 -

NBSC Freshwater Senior Campus

Year 7 - Year 10 -

The Forest High School

Kindy - Year 6 -

Oxford Falls Grammar School

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Hannah Garness