Hannah Giofrelle

• Full time patient coordinator for 3 Senior Dermatologists.
• Created invoices and prepared documents for patient procedures.
• Completed daily statistics for the CEO.
• Answered a high volume of calls per day assisting patients.
• Scheduled appointments, including follow-up visits, consultations and procedures.
• Provided clear communication with patients, addressing concerns, explaining procedures, and providing updates on appointments and treatment plans.
• Managing patient appointments, ensuring that schedules are efficiently maintained, and handling any conflict or delays.
• Corresponded with patients General Practitioners.

- Providing a welcoming and professional environment for clients, ensuring they have a positive experience. Effectively interacting with patients, families, and healthcare providers, ensuring clear communication, empathy, and professionalism in all interactions.
- Managing and organising patient appointments, coordinating with medical staff, and handling complex scheduling scenarios.
- Handling multiple tasks simultaneously, from answering calls and emails to processing patient information and managing office supplies.
- Managing patient billing, insurance verification, and claims processing.
- Addressing patient inquiries, resolving complaints, and providing solutions to administrative challenges while maintaining a positive environment.
- Accurate input of patient information.
- Working with healthcare providers, medical assistants, and other administrative staff to ensure smooth day-to-day operations and patient care.
- Demonstrating clear and professional communication when answering and making phone calls. Able to handle difficult callers with tact.

• Answered a very high volume of calls per day assisting clients.
• Provided a diverse range of administration support to our clients.
• Maintained reception, board room and meeting room presentation.
• Drafting of correspondence, typing and formatting reports.
• Monitoring boardroom/meeting/office bookings.
• Managed networking and social events for Servcorp clients.
• Completed daily mail tasks for all clients.
• Set up and decorated new client offices to give them a great first impression.
• Used multiple different computer programs such as Wombat, Cisco, Microsoft Word, Excel.
• Kept reception area clean and neat to give visitors positive first impression.
• Assisted in activating clients building passes.

• Interacted with customers by phone, email and face-to-face to provide information.
• Established and maintained standard office procedures to achieve demanding targets.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Scheduled appointments and managed calendar for all Allied Health Services in the organisation including Podiatry, Physiotherapy, Dietitian and Midwifery.
• Completed End of Month duties each month, which included data pulling and input of statistics for the RDHS Board of Directors.
• Answered a high volume of calls each day on multi-line telephone systems, supporting communication needs of numerous staff members.
• Provided quality clerical support through data entry, document management and email correspondence.
• Used multiple different computer programs such as IMP, HMS, Microsoft Word, Excel and Clinic to Cloud.
• Worked all through the COVID-19 Pandemic, implementing new processes and procedures due to the lockdowns and staff shortages.
• Completed daily mail run.
• Completed all data entry for our Childhood Vaccination Sessions, using the Australian Immunisation Register (AIR) and IMPS.
• Operated computers, fax machines, copy machines and other office equipment to produce documents.
• Trained all new administration and reception staff in the Primary Care and Emergency Department.