Summary
Overview
Work History
Education
Skills
Certification
Education and Training
References
Affiliations
Timeline
Generic

Hannah Gott

Cottles Bridge,VIC

Summary

Dynamic Administration Assistant with a proven track record at Podiatry Bunch and other businesses excelling in recordkeeping and compliance. Recognized for exceptional attention to detail and outstanding customer service skills, I effectively managed inventory and streamlined office operations, ensuring a seamless experience for both patients and staff. Passionate about continuous learning and teamwork.

I am always willing to learn new skills, and I am a quick learner. I currently have a 5 (almost 6) year old in prep and a 3 year old in kindergarten. My available hours on Monday and Tuesday are from 9:30 AM to 2:45 PM. I have a laptop, so if anything can be done from home, I am happy to do that after the school hours.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administration Assistant

Podiatry Bunch
Eltham, VIC
07.2023 - Current
  • Organized patient records and ensured compliance with privacy regulations.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Managed inventory of medical supplies and sterilization of instruments.
  • Performed data entry tasks accurately within specified timeframes using Excel.
  • Prepared invoices, quotes, and liaised with home care package case managers.
  • Organized footwear orders and liaised with couriers.
  • Handled incoming calls and directed callers to appropriate department or employee.

Medical Receptionist

The Local Docter
Diamond Creek, VIC
07.2022 - 06.2023
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Managed office phone lines by answering, returning calls and directing messages to team members.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Greeted each patient pleasantly.
  • Applied knowledge of medical terminology.

Veterinary Receptionist/Veterinary Nurse

Reservoir Vet Clinic
Reservoir, Victoria
09.2017 - 01.2023
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions/concerns clients have.
  • Set up appointments for checkups and surgical procedures.
  • Scheduled follow up appointments for vets to call clients back with test results.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Supervised waiting area and kept in clean tidy manner.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • I answered a multiple-line phone system and responded to questions regarding pricing and services.
  • Checked patients in and out for appointments, and arranged payments.
  • Called owners to confirm scheduled appointments, and obtain additional details.
  • Entered health history into the patient database, including charts and previous medical history.
  • Preparing animals for surgery: sedating, clipping, taking blood, and placing a catheter in.
  • Running urine and blood tests.
  • Preparing surgery rooms for surgery: arranging the correct kits, gowns, and charts to be ready.
  • Discharging animals after surgery: talking to owners about the surgery and information about aftercare.

Dispensary Technician

Diamond Creek Pharmacy
Diamond Creek, Victoria
02.2011 - 08.2017
  • Managed medication stocks, conducted counts, labeled products and maintained controls, re stock shelves, if out of stock products arrange for another brand.
  • Dispensed medications as per prescriptions and pharmacist.
  • Placed stock orders, and accepted and up packed once arrived including notifying the pharmacist of S8 products.
  • Advise customers of when their prescription is nearly out of date and how many repeats left.
  • Packed webster packs and dispensed medication accordingly.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Discuss health concerns and what current medications they are taking.
  • Answered phone calls and passed on to appropriate staff member if required.
  • Called Medicare for medicare card numbers.
  • Kept dispensary/pharmacy is clean tidy/organized manner.
  • Advise customers of generic brands and cost difference.
  • Take payment for prescriptions and other pharmacy items.
  • Attend training nights.

Beauty Therapist

Pilar of Beauty
Ivanhoe, Victoria
08.2010 - 08.2017
  • Greeted customers and handled payment processes before and after treatments.
  • Kept salon clean to protect customers and staff from infection.
  • Answered phone calls to scheduled appointments for customers, and sent out reminder messages.
  • Beautified customers by performing facials, waxing, manicure/pedicures and spray tans.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Attend training nights.
  • Kept washing up to date.
  • Arrange stock order and unpack, and print price labels.
  • So stocktakes.

Education

High School Diploma -

Eltham College
Research
11.2007

Skills

  • Attention to detail
  • Veterinary/medical terminology
  • Time management
  • Verbal and written communication
  • Appointment scheduling
  • Recordkeeping
  • Teamwork and collaboration
  • Cleaning and sterilizing
  • Taking client histories
  • Supply ordering
  • Invoice preparation
  • Over-the-counter product sales
  • Multitasking
  • Great customer service skills
  • People are personable and very approachable
  • Enjoy working in a team environment
  • Interested in learning more skills

Certification

  • Certified IV Dispensary Technician
  • Certified S2 & S3 training
  • Onsite product training for both Vet and Pharmacy

Education and Training

other

References

  • Zoe Barbero - Pilar of Beauty owner 0411 340 343
  • Stephanie Jenkins - Diamond Creek Pharmacy (previous owner) -0414 812 977
  • Brie Griffiths - Character reference - 0424 461 283

Affiliations

  • Horse riding

Timeline

Administration Assistant

Podiatry Bunch
07.2023 - Current

Medical Receptionist

The Local Docter
07.2022 - 06.2023

Veterinary Receptionist/Veterinary Nurse

Reservoir Vet Clinic
09.2017 - 01.2023

Dispensary Technician

Diamond Creek Pharmacy
02.2011 - 08.2017

Beauty Therapist

Pilar of Beauty
08.2010 - 08.2017

High School Diploma -

Eltham College

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