Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Hannah Greer

Dubbo,NSW

Summary

Detail-oriented Court Clerk with over 5 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organised to handle a high-intensity workload.

Overview

9
9
years of professional experience

Work History

Client Services Officer

Dubbo Local Court
09.2020 - Current
  • Promptly responded to inquiries and requests from stakeholders,clients and judiciary.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Mentored junior team members by sharing industry knowledge and best practices for exceptional customer service delivery.
  • Facilitated a positive work environment for court staff, fostering teamwork and collaboration to ensure seamless court operations.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Upheld high standards of professionalism while interacting with diverse individuals throughout all aspects of the court process, including witnesses, solicitors, and law enforcement personnel.

Acting Senior Client Services Officer

Dubbo Local Court
05.2022 - 10.2022
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • During this time, I acted as registrar at circuit court locations such as Narromine and Gilgandra during court sittings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Assistant Client Services Officer

Dubbo Local Court
09.2019 - 09.2020
  • Upheld a high standard of professionalism within the courtroom setting by adhering to established codes of conduct and ethical principles.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Enhanced recordkeeping accuracy through meticulous data entry into the court''s electronic filing system.
  • Contributed to a well-organised courtroom environment by setting up necessary equipment and materials before each session.
  • Expedited case processing times by consistently prioritizing tasks based on urgency and importance.

Office Manager & Administration

Narellan Pools Western Plains
11.2014 - 09.2019
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.

Education

Bachelor of Criminal Justice -

Charles Sturt University
02.2026

Higher School certificate -

Macquarie Anglican Grammar School
10.2014

Skills

  • Integrity and Honesty
  • Courtroom Management
  • First Aid Training
  • Client Service
  • Mentoring
  • Staff Training

Personal Information

Date of Birth: 01/03/1996

References

  • Linda Cusack, Hub Registrar, Dubbo Local Court, linda.cusack@justice.nsw.gov.au
  • Anisa Duggan, Deputy Registrar, Dubbo Local Court, anisa.duggan@justice.nsw.gov.au
  • Gary Wilson, Magistrate, Dubbo Local Court - magistrate.wilson@courts.nsw.gov.au

Timeline

Acting Senior Client Services Officer

Dubbo Local Court
05.2022 - 10.2022

Client Services Officer

Dubbo Local Court
09.2020 - Current

Assistant Client Services Officer

Dubbo Local Court
09.2019 - 09.2020

Office Manager & Administration

Narellan Pools Western Plains
11.2014 - 09.2019

Bachelor of Criminal Justice -

Charles Sturt University

Higher School certificate -

Macquarie Anglican Grammar School

Similar Profiles

CREATE PROFILE
Hannah Greer