Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Grey

Brisbane,Queensland

Summary

I am a diligent, reliable and fast learning individual who has worked in the hospitality industry over the past 24 years. I believe my passion for the industry, combined with my experience, makes me a valuable team member and asset to any business. I pride myself on providing a very high standard of customer service and as an experienced manager I always ensure my team has the same outlook. My managerial positions have included responsibilities such as staff training, conflict resolution, the implementation of business processes, budget creation and performance monitoring. I enjoy working in a team environment and excel independently when required. My outgoing and charismatic nature drives me to excel in demanding, dynamic situations.

Overview

19
19
years of professional experience

Work History

Café- Café Manager

Amaretto
01.2020 - Current
  • As manager of a larger fast paced café, my main role is to ensure the smooth running of day-to-day business dealing with a variety of customers
  • As part of a larger building underneath a private hospital with a hotel attached, we deal with a wide variety of different customers from patients recovering from day operations to doctors
  • I manage a small team of staff ensuring customer service levels are kept to an exceptionally high standard at all times
  • I am also responsible for organising a high number of catering events both here on the premises and externally
  • Other roles include maintaining stock levels, dealing with suppliers, and balancing the days takings.

Head barista/Café Assistant

Espresso Republic / Malolo Poke
02.2016 - 01.2020
  • As head Barista in this busy, fast paced CBD café, my most important role was to produce high volumes of quality coffee consistently
  • My roles also included assisting with ordering, training other employees, maintaining high levels of customer service, maintaining food safety standards, working alongside the owners to come up with new and inventive ideas for the business
  • The business underwent a refurbishment in December 2018 and became Malolo Poke under the same owner ship.

Assistant Manager

Paleo Café
07.2014 - 01.2016
  • Helping to run and manage a successful franchise within a busy community
  • Day to day tasks involve greeting customers, ensuring they feel welcome and comfortable, taking orders, dealing with any issues that arise, working with a modern POS and loyalty system
  • My managerial roles include assisting with ordering, helping the manager with training of new staff members, dealing with emails from suppliers, customers and head office.

Café Manager

Fratello Coffee
06.2012 - 06.2014
  • Managing a busy and successful Café within a shopping centre environment
  • Hiring and training new employees
  • Ensuring all customer requirements are met and the staff standards are kept to a high level
  • Day to day tasks involved ensuring stock levels are correct, dealing with suppliers, Basic food preparation and dealing with any customer or staff related problems
  • Working closely with the owners and chef and assisting in creating new menu and food ideas in order to increase sales
  • Ensuring weekly targets are met, and actively working towards ways of decreasing outlays.

Waitress

Vine 21
09.2013 - 05.2014
  • Working within a small team to ensure the patrons receive the highest levels of customer service
  • Ensuring customers are greeted promptly and seated in a professional and efficient manner
  • The restaurant was a fine dining wine bar so a basic knowledge of wines and dishes they complimented was essential
  • Drinks and table service was also an important aspect of the job role
  • Dealing with complaints when they arose, and finalising customers' bills at the end of the evening
  • Overall ensuring customers were provided fast efficient and personal service throughout their dining experience.

Café Manager

Café Bambini
06.2011 - 06.2012
  • Managing a busy and successful student Café, with a large canteen style dining area and veranda, ensuring all customer requirements are met and overseeing staff standards are kept to a high level
  • Ensuring we meet all targets on a weekly basis, which involves working with the head chef to achieve cost of goods, labour targets, well maintained stock levels, which all guarantees a healthy business scorecard
  • Other duties include training of new staff to ensure we meet all legal requirements of current Health and Safety and Food Safety Laws.

Customer Service Assistant

Ally Fashion
10.2009 - 04.2010
  • Working as part of a close team, to ensure all customers were assisted where necessary
  • Greeting customers, helping them find correct sizing, and generally giving advice when asked
  • Replenishing stock daily and finding new designs to style the mannequins
  • Cashing up the days takings and running Sunday shifts as supervisor cover.

Bar Supervisor

Plonkers Wine Bar
07.2007 - 07.2009
  • Daily tasks as bar supervisor entail opening and closing the bar, producing weekly rosters, liaising and satisfying customers’ needs and wants
  • Building good customer relations
  • Main daily tasks include serving customers food and drinks to a high standard, taking bookings for meals and large party reservations, organizing staff and prioritizing workloads and delegating jobs to staff
  • Other duties include bottling up, changing barrels, cleaning lines, stock rotation, ordering stock, general cleaning of the bar.

Bistro Supervisor

Dean Court Hotel
11.2006 - 08.2007
  • With some great credentials for fine dining this gave me a new perspective for the restaurant industry and what it entails to keep the standards high
  • I was a Health and Safety representative for the restaurant which ensured all staff had up to date knowledge of legal requirements
  • I was also the organizer of the Jazz events which were held every month, I liaised with all advertisement agencies to ensure good turnout for the events
  • Other duties included ensuring all staff were well briefed and that we all worked well as part of a team for a smooth-running night.

Restaurant Supervisor

Tortworth Court Hotel
08.2004 - 10.2006
  • Working closely with all staff as this was a fast-paced hotel which had 189 rooms, at times could mean 350 guests arriving for breakfast all at once, so teamwork was a huge part of our daily routine
  • Other duties include attending daily meetings discussing progress, auditing stock levels, auditing staff performance and holding monthly one to ones to ensure correct feedback had been given to encourage staff morale.

Education

General Certificate of Secondary Education

The Royal Hospital School
United Kingdom
2001

A Levels - AS & A Levels English Language, English Literature

Yeovil College
United Kingdom
2004

NVQ Level 3 -

Hospitality Supervision
2008

Valid Since 2014

RSA Certification
2023

Skills

  • Budgeting and Cost Control
  • Managing Employee Relations
  • Productivity Performance
  • Staff Management
  • Food and Beverage Management
  • Timelines and Milestones

Timeline

Café- Café Manager

Amaretto
01.2020 - Current

Head barista/Café Assistant

Espresso Republic / Malolo Poke
02.2016 - 01.2020

Assistant Manager

Paleo Café
07.2014 - 01.2016

Waitress

Vine 21
09.2013 - 05.2014

Café Manager

Fratello Coffee
06.2012 - 06.2014

Café Manager

Café Bambini
06.2011 - 06.2012

Customer Service Assistant

Ally Fashion
10.2009 - 04.2010

Bar Supervisor

Plonkers Wine Bar
07.2007 - 07.2009

Bistro Supervisor

Dean Court Hotel
11.2006 - 08.2007

Restaurant Supervisor

Tortworth Court Hotel
08.2004 - 10.2006

General Certificate of Secondary Education

The Royal Hospital School

A Levels - AS & A Levels English Language, English Literature

Yeovil College

NVQ Level 3 -

Hospitality Supervision

Valid Since 2014

RSA Certification

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