Hannah Grimes
Liverpool
Summary
Female professional with over 12 years of experience across diverse industry fields. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic, organised and dependable, I pride myself on managing multiple priorities with a positive attitude. I maintain a willingness to take on added responsibilities to meet and exceed team goals.
Overview
12
12
years of professional experience
Work History
Barista
Zaraffas
10.2022 - 01.2024
- Created positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Sales Agent
.TCO
06.2022 - 10.2022
- Built strong relationships with potential donors through engaging face-to-face interactions.
- Met or exceeded sales goals and worked as team player in supporting other sales.
Outdoor Trainer
Own Buisness
08.2021 - 05.2022
- Met weekly with clients at various outdoor locations to provide safe & effective training.
- Continued to build strong relationship and give each client a fun workout, somewhere to de-stress & walk away feeling a Million bucks.
- Provide support, guidance so clients continue to reach their ultimate health goals.
Studio Manger
Anytime Fitness
01.2021 - 06.2021
- Managing of trainers, overseeing hiring, training and professional growth of employees.
- Led and planned out 22+ comprehensive group trainings for strength, cardio and hybrid per week.
- Increased total member count through hard work and dedication by reaching out, social media and creative thinking.
Head Trainer + Personal Trainer
Anytime Fitness
08.2020 - 02.2021
- Designed and implemented a variety of group trainings.
- Educated personal clients on preventive care, nutrition, fitness, stress management
- Ran own Personal training business, while working closely with Groupfit studio before becoming manager.
F45 Trainer
F45 Training
03.2020 - 10.2020
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated how to carry out various routines and exercises.
Gym Manager
Adam Murphy
10.2019 - 02.2020
- Answered telephone enquiries from clients, vendors and public.
- Responsible for opening and closing building
- Responsible for end of day cashing up.
Fitness Coach
Danny Molloy
09.2019 - 02.2020
- Greeted customers in a professional manner.
- Ran social media pages to increase members and members retention.
Banana Packer
Mark Ferero
10.2018 - 02.2019
- Sorted, graded, weighed and inspected bananas and actively monitored production line completing 10 hour days.
- Maintained clean and organized work environment to ensure optimal productivity and workplace safety.
Salon Manger
Lisa ASCARI SALONS
03.2018 - 10.2018
- Oversaw daily operations of the salon including employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses.
- Cut and styles hair for both men and woman for all ages.
Company Wellness Advisor
Nuffield Health Fitness & Wellbeing Gym
10.2015 - 01.2018
- Myself and 2 others were in charge of over 5k members of staff
- Mission was ''healthy staff and better work environment means better work production"
- Led 'Energizers' where i was on stage with 500 staff members and would basically wake them up before a meeting, with small stationary movement class.
- Conducted 8 classes per day
- Held space for staff to come and talk about any stressors they were feeling at work.
Hairdresser
Qdos Hair And Beauty
06.2012 - 10.2015
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Processed payments, entering sales in register for prompt customer service.
Education
International Association of Wellness Professional -
01.2023
I am still currently in the process of this
NVQ Level 3: Fitness -
05.2015
NVQ Level 3 Hairdressing -
05.2013
High School Diploma -
05.2011
Skills
- Management
- Creative solutions
- Excellent Communication
- Positive and upbeat
- Confident
- 'People' skills
- Creating safe uplifting work environment
- Good listening skills
- Responsible
- Relationship Building
Timeline
Barista - Zaraffas
10.2022 - 01.2024
Sales Agent - .TCO
06.2022 - 10.2022
Outdoor Trainer - Own Buisness
08.2021 - 05.2022
Studio Manger - Anytime Fitness
01.2021 - 06.2021
Head Trainer + Personal Trainer - Anytime Fitness
08.2020 - 02.2021
F45 Trainer - F45 Training
03.2020 - 10.2020
Gym Manager - Adam Murphy
10.2019 - 02.2020
Fitness Coach - Danny Molloy
09.2019 - 02.2020
Banana Packer - Mark Ferero
10.2018 - 02.2019
Salon Manger - Lisa ASCARI SALONS
03.2018 - 10.2018
Company Wellness Advisor - Nuffield Health Fitness & Wellbeing Gym
10.2015 - 01.2018
Hairdresser - Qdos Hair And Beauty
06.2012 - 10.2015
Holistic Health Coaching - International Association of Wellness Professional,
Millwood - NVQ Level 3: Fitness ,
Herberts - NVQ Level 3 Hairdressing,
Gateacre - High School Diploma,
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