Hannah Hammond
Hillarys,WA
Summary
Dynamic banking professional with extensive experience at ANZ, excelling in risk management and client relationship building. Proven track record in debt recovery and financial analysis, delivering tailored solutions that enhance client satisfaction. Adept at leveraging digital banking tools to drive efficiency and meet sales targets while maintaining compliance and ethical standards.
Overview
23
23
years of professional experience
Work History
Assistant Manager - Lending Client Services
ANZ
Perth, WA
06.2013 - 08.2024
- As a successful Assistant Manager working in Lending Client Services (Lending Operations) I utilised my strong skills in loan processing, regulatory compliance, customer service, attention to detail, technology proficiency, and time management.
- I handled loan documentation, ensured compliance with banking regulations, managed customer interactions, and used banking systems efficiently while maintaining accuracy and meeting deadlines.
- Additionally, I have a strong understanding of legal documentation, including loan contracts, security agreements, and regulatory disclosures, to ensure compliance and mitigate risks.
Assistant Relationship Manager - Business Banking
ANZ
Perth, WA
01.2011 - 06.2014
- As an Assistant Relationship Manager in Business Banking, I utilised my strong financial and credit analysis skills to assess clients' needs and risks.
- Building and maintaining long-term relationships was key, along with sales expertise, to identify opportunities and offer tailored financial solutions.
- My skills in risk and compliance regulations were kept up to date, and I used my strength in negotiation and problem-solving to support clients, and kept an eye on market trends.
- Proficiency in digital banking tools helped me work efficiently, and my ability to adapt to changing economic conditions ensured that I provided the best possible service.
Assistant Manager Lending Services (Debt Recovery)
ANZ
Perth, WA
01.2010 - 01.2011
- As a Debt Recovery Banker specialising in Rural Commercial Loans, I managed and recovered outstanding debts while supporting rural clients.
- I applied my expertise in agribusiness finance, risk assessment, and negotiation to navigate complex financial situations.
- I had a strong understanding of the seasonal nature of farm cash flows, asset valuations, and external risks such as drought, commodity price fluctuations, and biosecurity challenges.
- My strong relationship management and problem-solving skills enabled me to work closely with distressed farmers, finding practical repayment solutions in an empathetic manner.
- I have in-depth knowledge of farm debt mediation, rural asset recovery, and government assistance programs, ensuring that debt recovery efforts were both strategic and ethical.
- Through clear communication, resilience, and emotional intelligence, I balanced the bank’s interests with the realities of rural business challenges, striving for the best possible outcomes for all parties involved.
Assistant Manager - Private Bank
ANZ
Perth, WA
08.2008 - 01.2011
- I combined expertise in wealth management and investment strategies with strong interpersonal and relationship-management skills.
- I provided bespoke financial solutions tailored for individual high-net-worth clients, ensuring their wealth was effectively managed and protected, while helping them achieve their financial goals.
- With a strong understanding of investments, regulatory compliance, and lending products, I played a key role in business development, acquiring new clients and expanding services.
- My work required a balance of technical financial expertise, client relationship-building, and unwavering ethical standards to deliver exceptional financial solutions.
Home Loan Credit Assessor
ANZ
Perth, WA
08.2006 - 08.2008
- I was a detail-oriented and analytical professional with strong financial, regulatory, and communication skills.
- My role involved evaluating financial information, assessing risks, and ensuring that every decision aligned with lending policies and regulatory standards.
- Beyond technical expertise, I brought strong customer service abilities, and problem-solving skills to navigate complex cases, ensuring a smooth and compliant home loan approval process.
- Credit Approval Discretion held.
Bank Teller and Personal Banker
Commonwealth Banik
Perth, WA
01.2002 - 10.2005
- As a bank teller, I was the first point of contact for customers, handling their everyday banking transactions with accuracy and professionalism.
- My responsibilities included processing cash deposits, withdrawals, and payments, while ensuring security and compliance.
- As a Personal Banker, I focused on building and maintaining strong customer relationships by understanding their financial needs, and providing tailored banking solutions.
- I assisted clients with home loans, personal loans, credit cards, and investment products, ensuring that they made informed financial decisions.
- My role required strong sales and advisory skills, along with the ability to assess financial data, and mitigate risk.
- I took pride in delivering exceptional service while adhering to banking regulations, helping customers achieve their financial goals, and contributing to the bank’s success.
Education
Cranbrook Grammar School
Cranbrook, England06-1999
Dalkeith Primary School
Perth12-1994
Skills
- Comprehensive banking product knowledge
- Cross-selling and upselling
- Client retention and growth
- Proficiency with banking systems and software
- Data interpretation and trend analysis
- Attention to legal and contractual obligations
- Working with a diverse team globally
- Long-term client relationship management
- Cultural competence
- Interpersonal skills
- Portfolio management
- Meeting sales targets and deadlines
- Digital Banking Solutions
- Debt Recovery
- Navigating Customer Financial Crises
- Judgment and Decision-Making
- Risk Management
- Problem solving
- Client communication
- Team building
- Deep client knowledge and understanding
Timeline
Assistant Manager - Lending Client Services
ANZ
06.2013 - 08.2024
Assistant Relationship Manager - Business Banking
ANZ
01.2011 - 06.2014
Assistant Manager Lending Services (Debt Recovery)
ANZ
01.2010 - 01.2011
Assistant Manager - Private Bank
ANZ
08.2008 - 01.2011
Home Loan Credit Assessor
ANZ
08.2006 - 08.2008
Bank Teller and Personal Banker
Commonwealth Banik
01.2002 - 10.2005
Cranbrook Grammar School
Dalkeith Primary School
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