Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Hammond

Hillarys

Summary

Dynamic banking professional with extensive experience at ANZ, excelling in risk management and client relationship building. Proven track record in debt recovery and financial analysis, delivering tailored solutions that enhance client satisfaction. Adept at leveraging digital banking tools to drive efficiency and meet sales targets while maintaining compliance and ethical standards. Management professional with a track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering a positive work environment.

Overview

23
23
years of professional experience

Work History

Assistant Manager - Lending Client Services – Institutional and Natural Resources

ANZ
06.2013 - 08.2024
  • As a successful Assistant Manager working in Lending Client Services (Lending Operations) I utilised my strong skills in loan processing, regulatory compliance, customer service, attention to detail, technology proficiency, and time management
  • I handled loan documentation, ensured compliance with banking regulations, managed customer interactions, and used banking systems efficiently while maintaining accuracy and meeting deadlines
  • Additionally, I have a strong understanding of legal documentation, including loan contracts, security agreements, and regulatory disclosures, to ensure compliance and mitigate risks

Assistant Relationship Manager - Business Banking

ANZ
01.2011 - 06.2013
  • As an Assistant Relationship Manager in Business Banking, I utilised my strong financial and credit analysis skills to assess clients' needs and risks
  • Building and maintaining long-term relationships was key, along with sales expertise, to identify opportunities and offer tailored financial solutions
  • My skills in risk and compliance regulations were kept up to date, and I used my strength in negotiation and problem-solving to support clients, and kept an eye on market trends
  • Proficiency in digital banking tools helped me work efficiently, and my ability to adapt to changing economic conditions ensured that I provided the best possible service

Assistant Manager - Lending Services (Debt Recovery)

ANZ
01.2010 - 01.2011
  • As a Debt Recovery Banker specialising in Rural Commercial Loans, I managed and recovered outstanding debts while supporting rural clients
  • I applied my expertise in agribusiness finance, risk assessment, and negotiation to navigate complex financial situations
  • I had a strong understanding of the seasonal nature of farm cash flows, asset valuations, and external risks such as drought, commodity price fluctuations, and biosecurity challenges
  • My strong relationship management and problem-solving skills enabled me to work closely with distressed farmers, finding practical repayment solutions in an empathetic manner
  • I have in-depth knowledge of farm debt mediation, rural asset recovery, and government assistance programs, ensuring that debt recovery efforts were both strategic and ethical
  • Through clear communication, resilience, and emotional intelligence, I balanced the bank's interests with the realities of rural business challenges, striving for the best possible outcomes for all parties involved

Assistant Manager - Private Bank

ANZ
08.2008 - 01.2011
  • I combined expertise in wealth management and investment strategies with strong interpersonal and relationship-management skills
  • I provided bespoke financial solutions tailored for individual high-net-worth clients, ensuring their wealth was effectively managed and protected, while helping them achieve their financial goals
  • With a strong understanding of investments, regulatory compliance, and lending products, I played a key role in business development, acquiring new clients and expanding services
  • My work required a balance of technical financial expertise, client relationship-building, and unwavering ethical standards to deliver exceptional financial solutions

Home Loan Credit Assessor

ANZ
08.2006 - 08.2008
  • I was a detail-oriented and analytical professional with strong financial, regulatory, and communication skills
  • My role involved evaluating financial information, assessing risks, and ensuring that every decision aligned with lending policies and regulatory standards
  • Beyond technical expertise, I brought strong customer service abilities, and problem-solving skills to navigate complex cases, ensuring a smooth and compliant home loan approval process
  • Credit Approval Discretion held

Bank Teller and Personal Banker

Commonwealth Bank
01.2002 - 08.2006
  • As a bank teller, I was the first point of contact for customers, handling their everyday banking transactions with accuracy and professionalism
  • My responsibilities included processing cash deposits, withdrawals, and payments, while ensuring security and compliance
  • As a Personal Banker, I focused on building and maintaining strong customer relationships by understanding customer’s financial needs, and providing tailored banking solutions
  • I took pride in delivering exceptional service while adhering to banking regulations, helping customers achieve their financial goals, and contributing to the bank's success

Education

Graduated -

Cranbrook Grammar School
06.1999

Graduated -

Dalkeith Primary School
12.1994

Skills

  • Comprehensive banking product knowledge
  • Sales enhancement strategies
  • Client retention and growth skills
  • Proficiency with banking systems and software
  • Data interpretation and trend analysis
  • Attention to legal and contractual obligations
  • Collaborating with global teams
  • Long-term client relationship management
  • Cultural awareness, cross-cultural communication and diversity sensitivity
  • Effective communication skills
  • Portfolio management
  • Achieving sales targets and meeting sales deadlines
  • Digital banking solutions
  • Debt recovery management
  • Navigating customer financial crises
  • Judgment and Decision-Making
  • Risk Management
  • Effective Problem Resolution
  • Client communication
  • Team building and development
  • Collaborative teamwork ability across global hubs and teams
  • Deep client knowledge and understanding
  • Judgment and decision-making
  • Respectful of individual customer situations
  • Critical judgment skills, effective decision-making and analytical decision-making
  • Legal compliance Awareness and contractual obligation management
  • Regulatory adherence expertise

Timeline

Assistant Manager - Lending Client Services – Institutional and Natural Resources

ANZ
06.2013 - 08.2024

Assistant Relationship Manager - Business Banking

ANZ
01.2011 - 06.2013

Assistant Manager - Lending Services (Debt Recovery)

ANZ
01.2010 - 01.2011

Assistant Manager - Private Bank

ANZ
08.2008 - 01.2011

Home Loan Credit Assessor

ANZ
08.2006 - 08.2008

Bank Teller and Personal Banker

Commonwealth Bank
01.2002 - 08.2006

Graduated -

Dalkeith Primary School

Graduated -

Cranbrook Grammar School

Similar Profiles

CREATE PROFILE
Hannah Hammond