Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Hartland

Maryland,NSW

Summary

I am an accomplished professional with a wealth of skills that have been highly refined over the course of my career. These skills are diverse and transferable across a number of industries and professions.

Starting a career in the service industry gave me an opportunity to gain multifaceted interpersonal skills and a strong work ethic through waitressing and bartending. These faced paced customer facing roles provided an opportunity to learn the skills required to adapt to change quickly with the competence and confidence to multitask in often high volume and stressful environments. Subsequently, the transition into property management within the real estate sector established a keen eye for detail, organisation, and client relations. Within the property management industry I worked to expand my technical computer skills, gained an ability to adapt to and learn new programs quickly, produce high level administrative work, and further enhance my strong interpersonal skills to communicate well via both verbal and written forms learning to adapt my communication style to suit an array of clients from all different backgrounds and fields with both internal and external stakeholders.

Having recently completed a Diploma in Visual Arts at TAFE NSW, I have a renewed commitment to pursuing my lifelong passion for graphic design and visual artistry. Having completed a portfolio of mixed media work, an excitement and interest in my ability to translate ideas into visually captivating creations has been realised and I hope to be able to pursue an opportunity to incorporate my passion with my existing skills.

What sets me apart from other job seekers is a flexibility to adapt quickly and efficiently in an array of situations and I am able to thrive in dynamic environments which enables me to embrace challenges as opportunities for growth.

Overview

6
6
years of professional experience

Work History

Bartender

MARYLAND TAVERN
03.2022 - Current
  • Served high customer volumes during special events, lunch rushes, nights, and weekends.
  • Performed opening and closing duties, including stock take, cleaning, closing procedures for gaming machines and other administrative tasks
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Trainee Property Manager/ Receptionist

HARCOURTS
03.2021 - Current
  • Responsible for prompt answer of inbound phone calls to assist clientele with their queries and complaints
  • Respond to high volume email communications in relation to properties on and off the market as well as tenancy enquiries
  • Organising new lease packs for ingoing tenants and all associated administration work
  • Keeping an organised calendar and managing competing workloads and tasks
  • Liaise with external stakeholders to manage trades, accounts and other pressing matters
  • Outgoing and ingoing house inspections
  • Achievement: Left Harcourts in March 2022, however, re-joined the team in July 2023 after they head hunted me to come back.

Trainee Property Manager

BELLE PROPERTY NEWCASTLE
09.2022 - 01.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Bartender/Waitress

BANNISTERS HOTELS
08.2020 - 09.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends maintaining my professionalism and multitasking to meet competing needs of each customer.
  • Adhered to all regulatory laws regarding alcoholic beverage services and customer regulations.
  • Adhered to and assisted staff and clientele with all Covid-19 restrictions and procedures as a Covid-19 officer in the workplace

Waitress

LOTUS EXPRESS
09.2019 - 03.2020
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained orderly stockroom for ease of retrieval.
  • Met customer service goals and exceeded customer expectations.

Waitress

THE COFFEE CLUB
02.2019 - 09.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Used POS system to accurately enter orders and process payments.

Retail Assistant

DOLCE
09.2018 - 12.2018
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Waitress

JAMAICA BLUE
07.2017 - 10.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Kept server areas clean and stocked to increase efficiency while working tables and multitasking with other requirements.

Education

Diploma of Visual Arts -

TAFE NSW
NEW SOUTH WALES
07.2022

Higher School Certificate -

Kotara High School
Adamstown, NSW
2019

Skills

  • Time Management
  • Critical Thinking
  • Complex Problem-Solving
  • Responsible Alcohol Service
  • Clear and Effective Communication
  • Cash Handling and Management
  • Computer Proficiency and Microsoft Office
  • Food Service Management
  • Privacy and Confidentiality
  • Understand and adhere to Government laws and legislations across many regulated industries such as property management, food safety standards, responsible service of alcohol, gambling and gaming services, safety and privacy laws

Timeline

Trainee Property Manager

BELLE PROPERTY NEWCASTLE
09.2022 - 01.2023

Bartender

MARYLAND TAVERN
03.2022 - Current

Trainee Property Manager/ Receptionist

HARCOURTS
03.2021 - Current

Bartender/Waitress

BANNISTERS HOTELS
08.2020 - 09.2022

Waitress

LOTUS EXPRESS
09.2019 - 03.2020

Waitress

THE COFFEE CLUB
02.2019 - 09.2019

Retail Assistant

DOLCE
09.2018 - 12.2018

Waitress

JAMAICA BLUE
07.2017 - 10.2018

Diploma of Visual Arts -

TAFE NSW

Higher School Certificate -

Kotara High School
Hannah Hartland