Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Hibbard

Newman,WA

Summary

I am an honest, reliable, and highly motivated person. I love being creative, interacting with people and helping those around me. I love working in a team, but also have the initiative and skills to work individually. As a fast learner, I am always eager to develop my skills and knowledge and I am keen on taking up any opportunities which arise.

Overview

17
17
years of professional experience

Work History

Mobilisation and Compliance Officer

Freo Group - Newman Branch
10.2023 - Current
  • Freo Group are Australias largest crane hire company, with the Newman Branch being the busiest in the country
  • My role as Mobilisation and Compliance Officer is fast paced and varied
  • I am responsible for maintaining compliance for over 100 personnel within the New man Branch, ensuring our skills matrix is kept up to date, booking any required courses or training for the team, keeping medicals up to date and booking Drug and Alcohol Screening to always keep in line with our 28 day policy
  • I am responsible for mobilising our field personnel for adhoc jobs, ensuring all documentation is provided to our customers in a timely manner and ensuring our personnel complete any required inductions in time for works
  • I am responsible for onboarding new personnel in to the business, setting up tablets for new employees for access to work schedules and timesheets, getting all documentation saved to both internal systems as well as BHP's Enable
  • The nature of this role requires me to handle sensitive information, so being discreet is top priority.

Technical Services Co-Ordinator

Moffat NZ
07.2021 - 03.2022
  • Moffat are a global company manufacturing and supplying commercial kitchen equipment to restaurants, fast food chains, bakeries, supermarkets, and other similar stakeholders
  • My role was to support the Technical Services team in the office, where I was charged with co-ordinating installation of equipment into bakeries and delis across major supermarket chains as well as bakeries across the country
  • I was required to coordinate site inspections and project manage the installs from inception to the close out of the job
  • This involved regular liaising with Contractors, Store Managers as well as Moffat Sales Reps
  • I was required to co-ordinate the dispatch and delivery of equipment as well as frequent monitoring of shipping and production ETAs to keep our sales team and clients always up to date
  • I was also charged with weekly and monthly reporting of sales figures to the Sales Team
  • I left Moffat due to my family re-locating to Perth, Western Australia.

Facilities Maintenance Manager

Thompson Wentworth Limited
11.2018 - 07.2021
  • Thompson Wentworth are an Asset Management firm specialising in Body Corporate Management
  • We have a portfolio of about 90 sites, in which we manage the funds, insurance, and all maintenance on behalf of the owners of the buildings
  • It is a requirement of the Unit Titles Act that a Body Corporate holds an Annual General Meeting once every Financial Year
  • In my role as Facilities Maintenance, I am required to ensure that the needs of the Body Corporate are met, by setting a budget for the yearly spend for general maintenance
  • This includes things such as a Building Wash, Gutter Cleaning, Window Cleaning, Pest Control, etc
  • I must ensure that these jobs are completed within the Financial Year
  • Aside to this, I field customer maintenance requests which are communicated via phone, email or through our website, as well as co-ordinating any Building Warrant of Fitness requirements
  • It is my job to ensure that any maintenance requests are dealt with in a professional and timely manner whilst keeping the client informed
  • I manage a large portfolio of maintenance work and no day is the same.

Administration Support - Disaster Recovery Unit

IAG New Zealand
06.2017 - 11.2018
  • I returned from Maternity leave to the Admin Support position within the litigation team
  • This was a challenging environment at times, mainly assisting the team with post cash settlement tasks
  • These mostly included paying high value cash settlements to clients, paying invoices, and completing underwriting referrals
  • Preparing claim files for solicitors, for claims which have gone into litigation and are scheduled before the district court
  • Preparing these files requires extreme attention to detail, as every detail of the claims 8-year history must be duplicated.

Claims Specialist - Technical Team

IAG New Zealand
08.2015 - 11.2016
  • My role as a claim's specialist required me to assist junior staff when it came to difficult decision making, approving cash settlements and invoice costs, checking and approving drafted documents and other similar specialist tasks
  • Aside from assisting other staff, I managed a portfolio of around 12 very complex and challenging claims which required a lot of extra time and attention to reach a final settlement
  • This role also required some analytical work with regards to the systems and processes which the claims teams use
  • This ensured the quality of work always remained at a satisfactory level
  • I left IAG in November 2016 to have my first baby.

Case Manager - Cash Settlement

IAG New Zealand
01.2015 - 08.2015
  • In this role, I prepared comprehensive Cash Settlement calculations for IAG customers in the Repair/Rebuild programme, based on figures and reports obtained during the reinstatement process
  • I was responsible for arranging for any updated scopes or reports to be carried out if required, and attention to detail in this position was vital
  • I was required to manage daily reserving to ensure the business captured an accurate picture of the total costs which could be expected on a claim
  • I liaised daily with Settlement Specialists, Loss Adjusters, Solicitors, and customers if required, to ensure a smooth running of the Cash Settlement process from start to finish.

Earthquake Customer Relationship Consultant

IAG New Zealand
12.2013 - 01.2015
  • In this role I managed a base of 70+ clients in our Over-Cap programme, which either required a Repair or Rebuild of a home
  • The focus of this role is to build relationships with each of my customers and liaise with Loss Adjusters, Project Managers and Builders throughout the reinstatement process
  • Much of this job is maintaining customer contact throughout the process, making payment of contractor invoices, creating Deed of Assignments for EQC Funds, and cost apportionment reports
  • Due to the nature of the reinstatement process, it was important to always maintain a sense of empathy for customers who may be feeling stressed or vulnerable during a stressful time
  • This role has taught me how to work under pressure, keep to deadlines and always think outside of the box.

Earthquake Claims Consultant

IAG New Zealand
01.2013 - 12.2013
  • My role as an EQ Claims Consultant required me to offer solutions for State customers for their earthquake damaged property, including driveways, pathways, fences, as well as also handling Alternative Accommodation as customers were required to move out of their homes for repairs
  • I was required to always ensure I was available to take calls from customers and take ownership of claims from lodgement to completion of the claim, with a portfolio of approx
  • 200 claims
  • Due to the nature of this role, I encountered many complex and challenging scenarios which required me to adopt an entirely different way of thinking where precision and attention to detail are of high importance.

Sales and Merchandising Representative

Monaco Corporation - Casio
05.2011 - 12.2012
  • I began working for Casio after I relocated to Auckland following the Christchurch earthquake
  • My role was to work with several product ranges under the Casio brand including watches (Casio, G Shock, Baby G, Pro Trek and Edifice), keyboards, cameras, and calculators
  • I worked with a range of retailers providing sales advice, in-store merchandising, as well as range previews with the latest releases
  • My territory involved the greater Auckland region and required frequent travel for sales meetings from Northland to New Plymouth
  • This role allowed me to develop professional and personal relationships with customers which contributed to my success in this position.

Assistant Store Manager

AS Colour Ltd - www.ascolour.co.nz
10.2010 - 02.2011
  • We were a small team at AS Colour as it was the first concept store by AS colour
  • My position here required sole charge responsibilities running the store 2 days a week, store stock processing as well as processing of customer orders
  • As we made orders for customers in large quantities, I did a lot of account administration also
  • Unfortunately, due to the Canterbury Earthquake, AS Colour Christchurch was closed indefinitely.

Assistant Store Manager

Cheapskates - High Street
07.2007 - 10.2010
  • I was initially employed as a part-time Sales Assistant at The Palms store, but I was quickly promoted to Assistant Store Manager
  • 6 months later I moved over to the High Street City store, in the Assistant Store Manager role
  • I was responsible for leading a team of both part-time and full-time staff and customer service was paramount in this position
  • I was required to monitor staff and critique staff performances when required
  • I was responsible for in-store merchandising, ordering, and buying stock for four stores in the South Island
  • I pride myself on the customer service skills which I developed during my time at Cheapskates and have proudly taken and applied these skills to other positions since.

Education

Avonside Girls High School
01.2005

Skills

  • Compliance Monitoring
  • Document Review
  • Auditing processes
  • Internal Audits

References

  • Mel Rhodes, IAG New Zealand, Operations Manager - Disaster Recovery Unit, +64 027 223 4217
  • Sinead Fenelon, Thompson Wentworth, Body Corporate Accountant, +64 027 649 4577
  • Glenn Hinman, Moffat, Technical Services Manager, +64 029 234 1960

Timeline

Mobilisation and Compliance Officer

Freo Group - Newman Branch
10.2023 - Current

Technical Services Co-Ordinator

Moffat NZ
07.2021 - 03.2022

Facilities Maintenance Manager

Thompson Wentworth Limited
11.2018 - 07.2021

Administration Support - Disaster Recovery Unit

IAG New Zealand
06.2017 - 11.2018

Claims Specialist - Technical Team

IAG New Zealand
08.2015 - 11.2016

Case Manager - Cash Settlement

IAG New Zealand
01.2015 - 08.2015

Earthquake Customer Relationship Consultant

IAG New Zealand
12.2013 - 01.2015

Earthquake Claims Consultant

IAG New Zealand
01.2013 - 12.2013

Sales and Merchandising Representative

Monaco Corporation - Casio
05.2011 - 12.2012

Assistant Store Manager

AS Colour Ltd - www.ascolour.co.nz
10.2010 - 02.2011

Assistant Store Manager

Cheapskates - High Street
07.2007 - 10.2010

Avonside Girls High School

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