HANNAH HISHAM
Rosebery,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Head Barista
Miscreants Cafe
08.2023 - 01.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability..
Admin Assistant /Picker Packer
Passion Entities Pty Ltd
02.2020 - 08.2023
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Entered package information into co mpany's computer system.
Accounts Assistant
Chip Ngai Engineering
02.2016 - 11.2017
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
Debt Collector
RHB Bank Sdn Bhd
01.2015 - 02.2016
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Skills
- Customer Order Fulfillment
- Performance Goals
- Team Goals
- Effective Listening and Communication
- Customer Support
- High-Volume Environments
Languages
English
Full Professional
Malay
Full Professional
Timeline
Head Barista
Miscreants Cafe
08.2023 - 01.2024
Admin Assistant /Picker Packer
Passion Entities Pty Ltd
02.2020 - 08.2023
Accounts Assistant
Chip Ngai Engineering
02.2016 - 11.2017
Debt Collector
RHB Bank Sdn Bhd
01.2015 - 02.2016
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