Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Other interests
Referees
Timeline
Generic

Hannah Hollis

Brisbane,QLD

Summary

A curious, resilient and results-driven leader with a proven track record of success across diverse industries, including luxury fashion retail. Over 12 of experience driving excellence in business operations, exceeding sales targets, and fostering strong client relationships. Skilled in managing multi-million dollar flagship businesses and boutique clusters, with a focus on developing high-performing teams and implementing innovative strategies. Known for delivering exceptional customer service, a keen focus on understanding the importance of ones client market, implementing effective loss prevention strategies, and driving continuous improvement. Authentically passionate and patient to nurture relationships both at a local internal level to abroad, all with a keen spirit and strong drive for success. Strong leadership abilities, with a commitment to excellence and a flexible approach to business.

Overview

15
15
years of professional experience

Work History

Boutique Manager

Christian Dior Couture
06.2020 - Current
  • Oversaw multi-million dollar State flagship business, serving broad client base from ACT to NT.
  • Developed a diverse team, ensuring alignment with company values and meeting key performance indicators.
  • Mentored junior employees in professional development opportunities, promoting growth within company hierarchy.
  • Implemented hands-on and spot-coaching approaches to client relationship development, resulting in lasting results.
  • Launched staff engagement, gender diversity, and cultural programs, enhancing team morale and performance.
  • Provided training in sales and service techniques, boosting team performance and individual targets.
  • Delivered training and development programs focusing on emotional intelligence, resilience, and holistic personal growth to align individuals with business expectations.
  • Frequently at the helm of roll out of new and robust reporting tools that increased operational quality and efficiency.
  • Handled problematic customers and clients, ensuring excellent customer service standards were maintained.
  • Managed vendor, business-to-business, and internal relationships, both locally and internationally.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Efficiently managed purchasing, sales, marketing, and customer account operations.
  • Maintained optimal store inventory levels, minimizing shrinkage and ensuring smooth operations.
  • Collected and analyzed KPI information, making proactive changes to business operations plans.
  • Improved daily operations by implementing streamlined processes for scheduling, ordering, and merchandise management
  • Built boutique's reputation for effectively serving diverse client base through market reviews, on-ground analysis, careful staff management and effective customer relations.
  • Cultivated lasting client relationships through strong issue resolution and dynamic communication skills.
  • Reduced operational risks through organic approaches to back-of-house structure, negotiation, and stock management optimization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Created, maintained and/or supervised exciting merchandise displays to attract store customers.
  • Conducted regular competitor analysis to stay informed on industry trends and adjust pricing strategies as needed.
  • Arranged special marketing, or client focused initiatives and in-store activations and events with constant success.
  • Implemented promotional strategies that boosted store revenue and attracted new customers.
  • Stayed on track to exceed triple-digit growth by skillfully managing personnel, inventory, and marketing resources.
  • Increased job functions and head count from 9 to 22
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.

Regional Manager

Scanlan Theodore
05.2018 - 02.2020
  • Regional Manager for Scanlan Theodore, overseeing 4 boutiques originally, increasing portfolio to 5
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Trained and developed new employees for ease of transition into team.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened New Queensland City Major Boutique in Queens Plaza
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Area Manager

Cue Clothing
12.2016 - 05.2018
  • Area Manager for fluctuating profile of 4-6 store fronts across Brisbane, Far North Queensland and Gold Coast
  • Led a team to achieve company goals and exceed both individual and team targets consistently, fostering a positive and fun work environment.
  • Managed daily operations, scheduling and rostering across multi site locations
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Travelled regularly interstate to offer support, coaching and guidance on areas to drive sales and create engagement, positive atmosphere and customer focus.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Rolled out several new strategies and sales techniques to increase revenue and addressed Nationally due to success in own state
  • Built positive and productive relationships with store and field leadership.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, season launches and key product drives

Store and Cluster Manager

Cue Clothing
02.2014 - 12.2016
  • Managed daily operations and drove sales success across own individual boutique and dual-site responsibilities spanning three locations as a Cluster Manager.
  • Focused on achieving aggressive sales targets in a fast-paced market through a performance-driven mindset.
  • Maximized sales through innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff, providing constructive feedback and growth opportunities.
  • Planned and executed special events, including seasonal sales promotions, to boost foot traffic and enhance sales opportunities.
  • Built strong customer relationships through exceptional interaction and service.
  • Demonstrated flexibility and initiative by regularly travelling to other boutiques to drive sales and address customer or market concerns.
  • Regular scheduling and operation reviews for reactive and fast paced work industry, not just limited to Christmas and Holidays
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-offs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing issues promptly to prevent long-term habits.
  • Implemented effective loss prevention strategies to reduce shrinkage.
  • Managed inventory levels to ensure optimal stock availability and minimize overstock.
  • Implemented customer service initiatives to enhance the overall shopping experience.
  • Awarded Retail excellence award 2014 for customer service and results
  • Awarded Store of the year 2015 for increase in sales, reaching boutique and individual productivity goals

Marketing Assistant, Buyer and Personal Stylist

Miss Darcy Boutique
02.2013 - 02.2014
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Shop floor sales and customer engagement
  • Weekend road show exhibitions at various locations
  • Supporting buying and discovering of existing and new brands


Recruitment Aid and Administrator

Chandler McLeod
01.2012 - 12.2012
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Improved employee productivity with effective time management strategies for daily tasks.

Student Client Service Officer

University Of Canberra
09.2011 - 03.2012
  • Acted as liaison between international / new students newly enrolled into University. Support coordinator to assist them in their enrolment process
  • Guidance for new students to university to develop coursework, how to navigate websites, campus and best contacts for their semester
  • Manage challenging situations with student finances, scholarships and accommodation

Store Concession Manager

Cue Clothing
02.2009 - 01.2011
  • Store of the year 2009 / 2010

Education

No Degree - Digital Media And Marketing

Griffith University
Gold Coast, QLD

High School Diploma -

St Clare's College
Canberra
11.2008

Skills

  • Business Development and Management
  • Verbal and Written Communication
  • Client Service Management
  • Proficient in achieving and surpassing set KPIs
  • Team Leadership and Talent Development
  • Change Management
  • Implementing and executing strategic rollout plans
  • Teamwork, Motivation and Collaboration
  • Coaching and Mentoring
  • Omni-channel Relationship Building
  • Marketing Strategy and Implementation
  • Performance Analysis and Improvement

Accomplishments

  • Achieved double digit growth annually, each year, with targeted client development strategies and team engagement
  • Minimising staff turnover to under 20% PA (Below benchmark)
  • International client treatment, hosting clients at Paris Fashion Week 2022
  • Global leadership summit 2023 in Paris
  • Presenting at International APAC management summit on client experience excellence
  • Highest volume of Elite (top tier) clients per staff member Nationally
  • Highest volume of Uber Luxury transacted per staff member nationally
  • Increased buy and product assortment by 30%

Other interests

Other interests include:

  • Family (this seems obvious) and our dogs
  • Music, live music shows, productions and supporting local
  • Fine Art and Design; Discovering or supporting Australian artists
  • Dining, food, wine and cuisine
  • Fitness and wellbeing; physical activity, sport and mental self-care
  • Gardening and horticulture

Referees

As I am still working for my current employer, referees will respectfully be available upon request

Timeline

Boutique Manager

Christian Dior Couture
06.2020 - Current

Regional Manager

Scanlan Theodore
05.2018 - 02.2020

Area Manager

Cue Clothing
12.2016 - 05.2018

Store and Cluster Manager

Cue Clothing
02.2014 - 12.2016

Marketing Assistant, Buyer and Personal Stylist

Miss Darcy Boutique
02.2013 - 02.2014

Recruitment Aid and Administrator

Chandler McLeod
01.2012 - 12.2012

Student Client Service Officer

University Of Canberra
09.2011 - 03.2012

Store Concession Manager

Cue Clothing
02.2009 - 01.2011

No Degree - Digital Media And Marketing

Griffith University

High School Diploma -

St Clare's College

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Hannah Hollis