Hannah Hopping
Summary
I am a conscientious and highly motivated team player with a keen interest in agriculture as well as hospitality. I am a highly motivated, down to earth, outgoing person. I have a very keen willingness to learn and my Bronze medallion I received at Tocal along with two awards upon graduation demonstrates this. I currently hold a Certificate 111 in Agriculture from Tocal College. As well as a Certificate IV in Disability. As a hotel receptionist and food and beverage attendant I have utilised my skills such as excellent attention to detail, time and task management; open and positive communication and interfacing with clients attending to all their needs.
Overview
10
10
years of professional experience
Work History
Retail Assistant
Total Tools
Mittagong
11.2025 - Current
- Provided product knowledge and demonstrations to enhance customer experience.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted customers in selecting tools and equipment for various projects.
- Assisted customers with product selection, answered queries and provided advice.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Processed customer transactions accurately using point-of-sale systems.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated cash registers efficiently during peak hours of business.
- Trained new staff on store policies and customer service techniques to enhance team performance.
- Collaborated with team members to maintain store cleanliness and organization.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Managed inventory levels and organized stock to ensure optimal product availability.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Executed visual merchandising strategies to attract customers and effectively showcase promotions.
- Assisted in setting up promotional displays, signage and window displays.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
Barista and Receptionist for Hotel and Restaurant
Wildes Boutique Hotel
01.2024 - Current
- Restocked and prepared hotel rooms to ensure guest readiness and comfort
- Cleaned and organized store to maintain a welcoming environment
- Served beverages at bar, ensuring customer satisfaction.
- Served food and drinks at wedding events, assisting guests.
Village Woodworks Robertson
Robertson
01.2021 - Current
- Work on various carpentry projects/products
- Customer service
- Cleaning
- Garden maintenance and improvements
- Playing a specific role in a large team, adapting to meet needs of clients and the business as a whole
- Cabins, Joinery & Carpentry
Grace Springs Farm
Central Coast
01.2020 - Current
- - Hand sowed and mulched multi-species pasture
- - Rotated livestock on pasture
- - Morning chores
- - Collected and unloaded feed (grain)
Farm Work
Tocal Farms
01.2020 - Current
- - Lamb marking
- - Calf marking
- - Safe handling cattle drafting, putting through crush, drenching and vaccinations
- - Tractor and implement operation
- - Safe horse handling, feeding, riding and mustering cattle on horseback
Dairy Farm Hand
Chitticks Holsteins
Kangaroo valley
01.2024 - 01.2025
- Milking Holsteins and Friesians and treating any sick cows
- Set up dairy
- Washed and cleaned dairy and equipment ready for next milking
- Cleared fireweed manually
- Fed calves
- Removed hay bale rubbish
- Drafted AI cows and mustered milking cows into the dairy.
Moped Delivery Driver and Waitress
Susuru, Ramen and Gyoza Restaurant
11.2019 - 01.2020
- Delivered Japanese food on a moped
- Customer service
- Cleaning
- Served food
- Played a specific role in a large team, adapting to meet needs of clients and the business as a whole
- Restocked store
Trainee Supervisor
Top Juice, Kotara
Kotara
07.2018 - 05.2019
- Handled all aspects of food and customer service
- Opened and closed the store
- Participated in promotional campaigns
- Worked as part of a team to meet the demands of a fast-paced environment
- Restocked store
Junior Team Member
The Cracked Cup - Cafe and Pizzeria
11.2017 - 02.2018
- Food and customer service
- Set up pizza shop for the night
- Cooked food as per store order
- Restocked store
Junior Team Member
Cafe 147
06.2016 - 10.2017
- Food and customer service
- Trainee Barista
- Prepared food for catering
- Cleaned and packed up store
- Cooked food served in store (specialised in GF)
Education
CERTIFICATE 111 - AGRICULTURE
TOCAL COLLEGE
HSC -
KOTARA HIGH SCHOOL
CERTIFICATE IV -
DISABILITY
Skills
- Keen and fast learner
- Excellent written and verbal communication skills
- Ability to work independently
- Ability to work as part of a team
- Critical thinking
- Problem-solving skills
- Extremely reliable
- Punctual
- Capable of hard work
- Able to prioritise work tasks
- Considerate of others
- Caring
- Empathetic
- Safe stock handling
- Drenching
- Mustering
- Cattle work
- Farm animal work
- Drafting
- Counting
- Vaccinating
- Castrating
- RSA
- Cash handling
- Customer service
- Point-of-sale operations
- Policy compliance
- Relationship building
- Transaction processing
- Sales support
- Conflict resolution
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Employee training
- Financial product sales
- Trustworthiness and integrity
- Stress tolerance
- Customer relationship development
- Regulatory compliance
- Multitasking and organization
- Transaction reconciliation
- Money transfer systems
- Decision-making
- Risk management
- Confidentiality awareness
- Transaction processing accuracy
- Financial transactions
- Money management
- Patience and empathy
- Clear communication
- Financial software
- Money handling
- Phone etiquette
- Cash counting
Availability
Everyday
References
- Stephen Kreek, Senior Train/Farm Hand, 49398888
- Alison Mahony, Owner of Cafe 147, Not Provided
Timeline
Retail Assistant
Total Tools
11.2025 - Current
Barista and Receptionist for Hotel and Restaurant
Wildes Boutique Hotel
01.2024 - Current
Dairy Farm Hand
Chitticks Holsteins
01.2024 - 01.2025
Village Woodworks Robertson
01.2021 - Current
Grace Springs Farm
01.2020 - Current
Farm Work
Tocal Farms
01.2020 - Current
Moped Delivery Driver and Waitress
Susuru, Ramen and Gyoza Restaurant
11.2019 - 01.2020
Trainee Supervisor
Top Juice, Kotara
07.2018 - 05.2019
Junior Team Member
The Cracked Cup - Cafe and Pizzeria
11.2017 - 02.2018
Junior Team Member
Cafe 147
06.2016 - 10.2017
CERTIFICATE 111 - AGRICULTURE
TOCAL COLLEGE
HSC -
KOTARA HIGH SCHOOL
CERTIFICATE IV -
DISABILITY