Hannah Jacob

Melbourne,VIC

Summary

Dependable retail sales assistant with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise.

Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Upbeat, friendly, and customer-focused individual bringing strong ability to assist customers and ensure pleasant shopping experience. Possesses solid understanding of product displays and cash handling, combined with strong communication and organizational skills.

Ready to contribute to positive store environment and drive holiday sales success. Offering positive, service-oriented mindset with quick ability to adapt in fast-paced retail environment and develop in this role. Brings foundational understanding of customer service principles and can quickly learn retail operations and sales techniques. Ready to use and develop strong communication and problem-solving skills.

Overview

years of professional experience

Work History

Pharmacy Assistant

Direct Chemist Outlet Harpley

07.2024 - Current

Kept pharmacy counter and related areas clean, neat and organized.
Answered telephones and provided information about order status, store hours and pharmacy procedures.
Greeted customers and responded to questions with friendly, knowledgeable assistance.
Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Received incoming supplies and stocked in correct locations.
Maintained clean and organized work environment, adhering to health and safety standards.

Christmas Casual Retail Assistant

Cotton On Group

11.2023 - 01.2024

Boosted customer satisfaction by providing exceptional service and product knowledge.
Assisted with closing procedures, ensuring that the store was ready for business for the next day.
Greeted customers warmly upon entering the store, promoting a welcoming atmosphere conducive to sales success.
Worked with team members to meet daily sales targets and provide outstanding customer experiences.
I delivered amazing work ethic including maintaining store presentation at a high standard.
Assisted in fitting rooms.
Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed.
Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.

Retail Sales Assistant

Ferguson Plarre Bakehouse

03.2023 - 05.2023

Maintained clean, organized store environment for an inviting experience for customers.
Greeted customers and helped with product questions, selections, and purchases.
Built strong relationships with customers, resulting in repeat business and referrals.
Worked with my team members to deliver a high-quality service.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.

Education

Mossfiel Primary School, Hoppers Crossing, VIC

Hoppers Crossing Secondary College, Hoppers Crossing, VIC

Skills

Stocking shelves
Answering customer questions
Product restocking
Supply Restocking
POS System Operation
Store maintenance

Quick Learner
Goal-Oriented
Merchandise Display
Energetic personality
Brand Awareness
Opening and closing procedures

Timeline

Pharmacy Assistant - Direct Chemist Outlet Harpley

07.2024 - Current

Christmas Casual Retail Assistant - Cotton On Group

11.2023 - 01.2024

Retail Sales Assistant - Ferguson Plarre Bakehouse

03.2023 - 05.2023

Mossfiel Primary School - ,

Hoppers Crossing Secondary College - ,