Hannah Jenkins

In my 5 years with this company i have worked in multiple different departments completing different roles. In my current role with the online team i am trusted to open and close the department and i am also a shift leader meaning i handle and resolve customer issues a well as any issues team members may have.

• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated and managed a team of 34 employees when rostered as in charge.
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Utilized POS system to handle customer cash and credit card transactions.

• Collaborated with team members to ensure smooth operations during peak hours.
• Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.